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Slots Jungle casino - Refuse to pay my winning

RESOLVED
Complaint Info
Disputed casino Slots Jungle Casino
Reason Delayed payment
Amount $ 2365
Posted on March 11, 2015

As an VIP member at Slots Jungle, I enjoyed goingon the site to play in the past. Playing casicasino on line become a pattern to entertrain myself and also kill my time. However, I start to rethink and NOT to go online to play because -

On 6/30/2012. I request a withdraw for the winning of 2,500 dollars, On 7/5, Finance approved 2,365 dollars for withdraw. I contact their Finance Dept in regard to when I can see the winning money in my checking account. I got answer from them that the money will be in my account in max of 5 days. As of today, I still not see the money in my account yet. Last couple weeks, I have been trying to get the answer, I just want to know when I can access the winning. All the answers I received were "... we emailed to our Finance department in regard to your issue and that is all we can do.. Not to worry, you will receive your winning..." from the customer service department. And, dfew messagesfrm their financwedepartment., starting from " you will received the money by Friday, 7/9", "..we have checked and verified the wire-transfer was successful..." to the lastest message of "..we request an investigation for the transaction. we will let you know as soon as possible...". The last message was sent on 7/18.

Since they mentioned that the money was wired successfully, I asked them to provide me IMAD for that transaction. They won't provide the information.

I am very angry and think now is the time to ask for help from public in order to resolve my issue with Slots Jungle.

(1) The said " The wire transfer was completed on 7/5",why they can not provide any information associated to this wire-transfer, so I , at least, can help them to trace from my end? Do they really wire?

(2) If they did, that was also their mistake to wire the money t some other accounts other than my account.Why I have to take the resposiblility to suffer and wire-transfer delay? they can wire my winning while they are doing investigation. Right?

Plese help

Albert

(2)

Posted on July 27, 2012

hello,

i'm checking your claim, will advise shortly.

regards,

rick

Posted on July 29, 2012

Hi Albert,

your payment was delayed from a system error and was resent.

you should receive it shortly.

regards,

Rick

AskGamblers
Posted on August 6, 2012

 Is the payment received?

AskGamblers
Posted on March 3, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
Posted on March 7, 2015

@Asian4FunSF,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers
Posted on March 11, 2015

Based on the evidence we received from the casino management, we could confirm that player was fully paid. We consider this complaint resolved and closed.

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