Ag Awards

Slots Jungle Casino - not paying me

Complaint Info
Disputed casino Slots Jungle Casino
Reason Bonus terms violation
Amount $ 975
Inactive user
Posted on July 17, 2014

I received a birthday present of $70 to play in their casino. I am suppose to be a VIP but that is a joke in itself.

I played the $70 and won, then met their playthrough requirements. I went to cash out and the trouble begain.

I have jumped through all their many many hoops to get my cash out since March 10th 2013 and they still to this day have not paid me and it 4-3-2012.

I keep getting emails from a man named Johnny­@sl­ots­jun­ telling me to send him my bank statements to show I have not received my withdrawal. It is spooky as heck to send a perfect stranger my bank statements and so far he has asked me twice and both times I sent it.

Then I get the excuse that their 3rd party wire transfer people are having problems, etc etc etc.

They are just stalling me and they owe me money and I want it as I won it fair and square.

They game me other email address's to talk to or send yet more documents, faxbac­[email protected]­lot­sju­ngl­, [email protected]­lot­sju­ngl­, and none of them will answer me when I ask why this Johnny at slotsjungle keeps asking me to send my bank statements.

You would think they can communicate with this wire transfer vender and confirm that the money was not sent so to me, this is all a big stall and they never intend to send the money even though they said it was approved back on March 18th 2013.

I need someone to help me get my money and warn everyone not to play at slotsjungle, they do not pay you...

Inactive user
Posted on April 5, 2013

I actually won $975.00 but they said the most I could withdraw is 5 X the birthday present of $70.

Their rules say 5X's unless otherwise stated. Well the birthday card and present from Daniel did not advise that I had to follow the birthday rule, it said nothing but have a great time and birthday.

When I talked to the manager at slotsjungle he said, oh yes he advised you, so I sent him the notice from daniel and he said, oh well I will have to tell Daniel to include that in the future.

I feel I should get the whole $975.00 as I went into live chat and asked what all the rules were for cashing this out and she only told me about the playthrough, nothing about anything else.

Inactive user
Posted on April 9, 2013

Tomorrow it will be one month since I won the money. People, don't play at slotsjungle. they do not pay.

Posted on May 3, 2013

 We received an email from player about this complaint being solved! Therefore, complaint solved!

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