In november i took a nodeposit bonus so i did manage to have 1000 $ so ,it was not my first nodeposit code but i did asked the chat who was guarantee me that hi is 100% sure i can make cashout from this bonus did told him it was not first nodeposit bonus used from me and that i never had deposited here ,but after that they told me that was a miss understanding?????so here are my 2 chats so you can see.
General Info
Chat start time Nov 1, 2013 8:35:41 PM EST
Chat end time Nov 1, 2013 8:52:44 PM EST
Duration (actual chatting time) 00:17:02
Operator Kurt Robins
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Kurt Robins'
Kurt Robins: Welcome to Slots Jungle, this is Kurt.
Kurt Robins: May I have your Username and how may I assist you?
katemak: hi before few hours ago i talk to someone from the caht so need to ask you something
Kurt Robins: hi
Kurt Robins: you can ask me
katemak: i did use nodeposit bonus from free spins so i menaged to wager that money and come to 1.000$
katemak: so some girl from the chat she told me i can withdraw that money but have to deposit first 21$
Kurt Robins: yes
Kurt Robins: at least $21
Kurt Robins: this is the minimum amount to deposit
katemak: and i can withdraw 300$
Kurt Robins: yes
Kurt Robins: this is the max cashout of this bonus
Kurt Robins: but I suggest you to make withdrawal request for the whole amount of your winnings including your future deposit
katemak: so my question is are you 100% sure that if i deposit i can withdraw those many
Kurt Robins: I give you 100% guarantee
katemak: because i have never deposited earlyer
katemak: and maybe i did use another nodeposit bonus
katemak: thats why i am asking
Kurt Robins: you will get your money for sure
katemak: even if this is not first timr nodeposit bonus used???
Kurt Robins: yes
Kurt Robins: it's ok
katemak: so you quarantee me ,right??
Kurt Robins: yes!
katemak: ok then will you send me this conversation on my email or something from you that you guarantee me
katemak: so i can have something on paper
info: Your chat transcript will be sent to xxxxxxxxxxxxxxxxxxxx@msn.com at the end of your chat.
Kurt Robins: you can do it from your side...
Kurt Robins: copy it if you want
katemak: thank you Kurti am sorry to botther you
Kurt Robins: it's ok
Kurt Robins: as long as you played according to the terms and conditions of the bonus, you will get your winnings
katemak: what are the terms and conditions
katemak: dont understand
katemak: i did played only slots if you are thinking of that
Kurt Robins: yes
Kurt Robins: that bonus if for
Kurt Robins: Keep in mind that this bonus is for European Slot Poker, Keno, Real-Series Video Slots, Scratch Cards, Slots, and Bingo Games only. Enjoy and I wish you lots of luck!
Kurt Robins: and
Kurt Robins: Keep in mind that this bonus is for Blackjack, Multihand Video Poker, Video Poker, Perfect Pairs, Tri-Card Poker, Texas Hold Em Bonus Poker and Vegas Three Card Rummy only. Enjoy and I wish you lots of luck!
katemak: i did play slots only
katemak: i think its ok
Kurt Robins: yes
katemak: thank you again
katemak: good night
Kurt Robins: bye bye :)
Kurt Robins: If you need any further assistance, please do not hesitate to contact us, we will be happy to help anytime!
Chat start time Nov 10, 2013 8:29:28 AM EST
Chat end time Nov 10, 2013 9:13:26 AM EST
Duration (actual chatting time) 00:43:57
Operator Jacob Stacher-Casino Manager
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Cherryl Jordan'
Cherryl Jordan: Welcome to Slots Jungle, this is Cherryl.
Cherryl Jordan: May I have your Username and how may I assist you?
you: Hi katemak here want to ask you if I can deposit tomorow bank to bank maybe
Cherryl Jordan: Hi there
you: Or you only have credit card deposits ?
Cherryl Jordan: You may check all deposit options available in the cashier - deposit tab
Cherryl Jordan: You may use Visa, Master Card or AmEx
Cherryl Jordan: UnionPay card
Cherryl Jordan: Neteller as well
you: So no bank wire or western union ?
you: How about from mooneybokers?
Cherryl Jordan: You may use moneybookers
you: I need to ask you something else
Cherryl Jordan: Sure :)
you: Last week I did won from no deposit bonus free spins 1000$ so I asked the chat can I redeem those money because thtwas not first time that I use your no deposit offers and never deposit at your casino
you: So hi told me I can withdraw those money
you: So I am asking you again if I deposit will I be angle to withdraw those money?
Cherryl Jordan: The maximum cashout is $300
Cherryl Jordan: So you may get this money
Cherryl Jordan: Are you familiar with withdrawal procedure ?
Cherryl Jordan: You will need to download and fill out the FAXBACK form we have on our site.
Cherryl Jordan: You will also need to send the following documents:
Cherryl Jordan: official photo ID (in color);
Cherryl Jordan: Copies of the credit cards used on the site (front and back);
Cherryl Jordan: 2 official documents confirming your name at your address (such as a utility or phone bill, bank statement or voided check, pay stub, dated in the last 3 months).
Cherryl Jordan: It takes up to 3 business days for finance department to approve the documents.
Cherryl Jordan: Once your faxback form is approved, you need to go to cashier and make a withdrawal request.
you: But I never deposited at your casino and this is not first time that I did use your free spins ? Are you sure?
you: Do you understand me what I am asking you?
Cherryl Jordan: Katerina I am sorry for misinforming you
Cherryl Jordan: Just noticed that you used 4 no deposit codes with us already
Cherryl Jordan: Which is not allowed by our Terms and Conditions
Cherryl Jordan: So you will not be able to get those winnings
you: So why did you well not you someone from the chat guaranteed me that no matter it was no first time using those free spins I will get those money???
Cherryl Jordan: I am sorry for this misunderstanding
you: Now you are telling me sorry band the last chat you did guaranteed me???
you: Really don't understand????
Cherryl Jordan: Katerina you violated our Terms and Conditions using no deposit bonuses 4 times
Cherryl Jordan: This caused this situation
Cherryl Jordan: Next time please follow the rules and you will be welcome to withdraw winnings
you: I did asked him times is that OK hi said yes
you: 2 times
you: This is your fault not mine
Cherryl Jordan: It is up to the relevant department to pay your winnings
Cherryl Jordan: You will not be able to get this winnings because you violated our Terms and Conditions
Cherryl Jordan: You need always check coupon details while playing
you: No no don't tell me that please I did asked you chat 2_3times hi said its OK
you: Now you are telling me big noo
Cherryl Jordan: Katerina the problem is that you took bonus when you were not supposed to
Cherryl Jordan: not what he told you
you: Tell me who is Kurt Robins?
Cherryl Jordan: He is one of support representatives
you: Well can I talk to him?
Cherryl Jordan: He is not available at this time
Cherryl Jordan: And no matter what he told you
Cherryl Jordan: Or will tell you
Cherryl Jordan: I am now going to transfer you to a VIP Account Manager
info: Please wait while I transfer the chat to 'Jacob Stacher-Casino Manager'.
info: You are now chatting with 'Jacob Stacher-Casino Manager'
Jacob Stacher-Casino Manager: Hi this is the casino manager
Jacob Stacher-Casino Manager: I wanted to handle this situation
you: Hi said its OK I said its not the first time that I am not using no deposit bonus hi said its OK 'do you guarantee me hi said yes
Jacob Stacher-Casino Manager: please, tell me, did you read our terms and conditions when you signed up for your account?
you: OK
you: Noo
you: I never do
Jacob Stacher-Casino Manager: Why not? You told us you did
you: I know that you are not suppose to use no more then 1nodeposit bonus
you: But my qquestion is why did hi miss lead me???
Jacob Stacher-Casino Manager: Great, then you know that the winnings on this bonus are now void because you redeemed more than one bonus before making a deposit.
you: I did asked him 2times hi said its OK
Jacob Stacher-Casino Manager: If you would like to make a deposit, we'd be happy to give you a great bonus and you can withdraw when you win in the future
Jacob Stacher-Casino Manager: I will check the chat history and make sure this doesn't happen again
you: Would you like to used the mail from the chat?
you: I will send it to you
Jacob Stacher-Casino Manager: I have it here
Jacob Stacher-Casino Manager: I will make sure to speak with kurt regarding this matter.
Jacob Stacher-Casino Manager: However, despite what he told you, the terms of the casino still stand
you: Well did you read it ???that is not right !!! You did miss lead me
you: Ohh don't give me that despite of that!!!
you: That is your fault as a manager!!!
Jacob Stacher-Casino Manager: He mislead you and I will be sure to take the appropriate action regarding him
you: The a
Jacob Stacher-Casino Manager: I am not his direct supervisor, but I will speak to her and him
you: The appropriate action is that you should give me those money
Jacob Stacher-Casino Manager: Sorry, I cannot do that
you: What do I get from that?
Jacob Stacher-Casino Manager: You have my sincerest apology and if you decide to play with us, I will immediately promote you to our vip classes
you: You have persons who don't know your terms and conditions and you are expecting from us to read and understand?..
Jacob Stacher-Casino Manager: I will make sure this doesn't happen in the future
you: So that's it???
you: This is not right?
you: Where can I. File a complaint ?.
Jacob Stacher-Casino Manager: You can file a complaint with our regulator here: http://www.centraldisputesystem.com/form.asp?casinoID=1017
you: Well nice manager are you also your stuff is the same
you: Thanks
Jacob Stacher-Casino Manager: Sorry for the problem
info: Your chat transcript will be sent to xxxxxxxxxxxxxxxxxxxxx@msn.com at the end of your chat.
