can't cash out my money

I have used them for about 5 years and I am fully verified. My whole family uses them and I won a jackpot and have over $8k in winnings and they only want to payout $500 a week instead of the normal $2500. I have never had any trouble withdrawing until now and they won’t even tell me why. I emailed support and they just told me I could withdraw 500 and will not explain what is going on. The normal payout is btc $2500 wire $2500 and check $3000. All I am asking is to honor my withdrawal at the normal amounts like everyone else. I did not use a bonus and deposited in bitcoin or lighting bitcoin.

I have two cashout requests pending, both for $2,500. $5,000 total. This casino will not honor its own terms and pay me what I won fair and square. My account is fully verified and has been for years. The money that I won came from my own cash deposit. There is no bonus involved whatsoever.

Their terms indicate that they process bitcoin withdrawal requests within two days -- it has now been four and they are pulling out all the stops to stall. Requiring that I resubmit my identity documents even though I am already verified and they acknowledged that before I even submitted the cash out request. Disconnecting my requests for chat support before providing an update.

They are now claiming that they do not process withdrawals on any day that is a public holiday IN ANY OF THE JURISDICTIONS WHERE THEY OPERATE.

I've been back and forthing for more than 2 weeks now. I'm trying to get my documents verified but they keep saying that my ID card is not legible. It is very much legible. I've used it at other online casinos and all the details can be read. They also take 5 days to reply to my emails, in which case they keep repeating the same thing.

As it stands now, I'm unable to cash out my winnings as they keep fobbing me off that my ID card is not legible.

I've been playing at Slotastic for quite some time. Never had a problem and have been very happy. Usually I use Bitcoin but because of the fees haven't been able to lately. They even removed Bitcoin Withdraws. I checked and they have Lite Coin and Bitcoin Cash as deposit options now which have much lower fees. I thought this was great and decided to test it out with Lite Coin. I sent the transaction to the correct address and it was confirmed in 8 mins. It was never credited to my account. I used the chat to talk with support 3x and they simply say they haven't received the money, they need to send an email to a different department and it will take 24-48 hours, then after the 48 hours they said again they need to send an email and it will be another 24-48 hours. Absolutely ridiculous. Obviously I can see the transaction and they certainly DID receive the Lite Coin, I provided proof of the address they gave me and the transaction hash showing the transaction to the CS. I double checked the address to make sure it was correct. Slotastic is having issues with processing crypto payments and you guys should avoid using this. Hopefully one day I'll get my deposit. Pretty disappointed.

I newly joined in Grande vegas casino and win 100$ .that was nice feeling for me.no problem faced in withdraw and account verification.i was happy with this group .so that i joined Slotastic casino,again i enjoyed more and luckyly i win 180$.so i forward my same documents to slotastic casino for verification.but they closed my account by this explaination.i don't understand what's wrong in my account.i hope Askgamblers will help me for this justification.i'm just helpless.i don't know what to do.i want the reason of this activities?i can challenge,my documents is valid and i have not send any unvalid documents.please help me to solve this problem.....This email replied to me from slotastic documents department..... Dear Dulu, We are contacting you from Slotastic Risk Management. After reviewing the documentation submitted, your account did not pass our internal security checks. A decision has been made to close your account. This decision will not be reversed. As per our Terms and Conditions: 16. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided. https://www.slotastic.com/en/terms-conditions In the event a new account under your name is created, it will also be closed. Regards, Lisa  Slotastic Security Team

Dear Sir, I registered with this casino with free chips $25, my account at slotastic at mannorr , then after several hours i already met waggered , then i contacted casino support chat for account verifications , then th support gave me email address for verifications my account and in the next day i send my all documents for account verifications on 2/22/2016 i send my email then on 2/27/2016 i got emailed thats my account was verifed and updates , and the next day i reaested withdraw , But now on 3/1/2016 my pay out was denied what kind a joke is this ? , after my account verified and updates by security team he told me thats i created multiple account..wast this is joke, if i have multiple account on the verifications procedured i will not pass, but my account is updates and verified, obviously this casino fully of scam wont pay my winning !!!, here i enclosed my all documents for proov this casino is scammmm !!!, please askgamblers publish regarding this case for public know it how nasty trick this casino decline my pay out thank you very much

Dear sir, On 11 januari 2016 i registered with slotatsci casino with claim freebonus $25, firs im so impress with this casino i have much time joy play with casino this slot, then after fews hour i play here....i managed waggered from free bonus with account left in my balance $180- thats the maximum balance i can cash out im so happy then in the next day i caht with support asked for account verifications then in the next day i send my all document to this casino.....and on 25 januari 2016 this casino told me to send My pic holding My Id card , and on the next day i send it......until now 2 February 2016 not yet updates my account not same in his emailed its took only 24-72 hours, i wait with patience but patience have a limit , i got 3 times chat with this support chat and alway give answer same wait until 24 hour the account will update but till now ..never upadate whats going on with this casino .....only give me pending and pending time .....or i think this casino wont pay my winning !!!. please askgamblers submitt tjhis case immediatly and publish and thank you very much for your attentions . im hearing from you as soodingn as possible for publish regarding this case.To day i chated again with this casino support name richard with so easly told me to patience wait until 24-48 hours again till security this casino announce my account.....all obligation have to do with this casino but this casino only same give anwers patience and patience wait until 24 hour and now ill wait till going old !!!