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Slotastic Casino - can't cash out my money

RESOLVED
Complaint Info
Disputed casino Slotastic Casino
Reason Delayed payment
Posted on May 16, 2014

I won 2500.00 on your online casino after 3 weeks of waiting I finally recieve the check . But now I cant cash it because the company on the check Bonodam enterprises is seeming to be a fake company . 1-855-224-2738 is supposed to be a verification number you can call to verify the check. they dont answer EVER nor do they return phone calls so basically Ive spent hundreds of Dollars gambleing and Im never going to get my money I won. Im not pleased and i think Yal are running scams and should be shut down. im sitting here with a 2370.00 check thats not any good cause noone is available to verify!!! It is called fraud.

Posted on April 5, 2012

Dear jendayih,

Firstly I sincerely apologize and am sorry to hear your check wasn't cashable.

I can assure you that your funds will be resent in addition to any return fees you may have incurred.

In order to assist you, I need to have your account name at Slotastic.

Would you please be so kind as to send an e-mail to suppor­[email protected]­lot­ast­ic.com in the subject: Attention: Yasmeen with the necessary details to bring closure to this matter?

Thanks and Happy Easter!

Cheers,

Yasmeen

AskGamblers
Posted on April 9, 2012

 jendayih, have you sent your account details to the email address above?

AskGamblers
Posted on April 13, 2012

 Can we get some updates or this complaint will be closed as solved?!

AskGamblers
Posted on April 17, 2012

 Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

Slotastic Casino Complaints

  • 8 of 11 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 302 USD avg amount

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