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Skycrown Casino - Giving me hard time withdrawing my winnings

RESOLVED

Complaint Info

Disputed casino

Skycrown Casino

Amount

€ 4500

alexcollect Belarus
Posted on May 30, 2022

Hello, i need your assistance to resolve rejected payment issue in Skycrown casino.

I'm trying to withdraw 4500 EUR amount to my credit card. I have used my Visa credit card to make payments, and this is my only available payment method. I have already verified my account and payment method, but my withdrawal was rejected. When I've contacted support - I got the answer that credit card withdrawals are not available, though it is mentioned in AG page and in casino's T&C page - https:­//w­ww.s­ky­cro­wn.c­om­/te­rms­-an­d-c­ond­itions:

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

I was suggested to use Skrill / Neteller / MyFinitiy - but these payment methods are not available for me. Also I've asked if I could use crypto payments, which are also available in UI - and crypto payments appear also not available.

My money are stuck right now and I need your help, please. I'm attaching images version of support with chat agents

Thanks,

Alexander

Posted on May 31, 2022

Dear ALEXCOLLECT and AskGamblers Team,

We would like to share with you good news regarding this case.

We have already investigated the situation happened and did everything to help the player. So, we would like to elaborate on this case.

Unfortunately, Credit Card is not available territorially for withdrawals in player's country. In order to make a successful withdrawal, we have recommended player to use one of the following alternatives: Skrill, Neteller, MiFinity.

As a today, all cashouts for the total amount of 3610 EUR have already been confirmed on our side. So, the funds must be credited to the player's bank balance during 3-5 bank days.

The rest of funds were spent by the player for the gambling activity.

Summing up, we hope for your understanding and fairness, and we would be thankful if this complaint could be resolved at your earliest convenience.

If you require any additional information regarding this case, please, feel free to ask.

Thank you for partnership in advance!

Best Regards,
SkyCrown casino team

AskGamblers
Posted on May 31, 2022

Dear @alexcollect,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

alexcollect Belarus
Posted on May 31, 2022

Thank you so much for your help with resolving this situation.
Withdrawal is completed and problem is resolved now

AskGamblers
Posted on May 31, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.