Jetbull Casino - Winnings Denied Due to previous Self-Exclusion

posted on January 25, 2016.

I recently registered with jetbull and won 4000GBP fortunately. Only to be told that i was not able to have my winnings due to a self exclusion from CasinoFloor casino on 22/04/15 in which everymatrix ltd. operate.
I had registered at nextcasino 12/01/16 with my account verified and was able to withdraw i assumed that all other everymatrix casinos would allow me to play and win. But to my suprise they took several deposits amounting to 300GBP @jetbull casino only to be told about the self exclusion upon my withdrawal. I have the emails stating i was verified and no other emails stating my account was closed at next casino. I find this to be unfair play and highly unprofessional. I should be able to take my winnings from jetbull as i did from nextcasino

posted on January 30, 2016.

Dear @mancdave85,

Any update regarding your complaint? Thank you.

posted on January 30, 2016.

I was returned my deposits but i am still disputing my winnings. As they allowed me to withdraw from another casino they operate in the timescale of the self exclusion. I believe my exclusion was for 6 months not the 12 they say it is and they have extended this to their own liking. Still waiting on evidence being sent for when i asked to be self excluded. Not been shown yet. Also in a dispute with ecogra. This was the last response i got from everymatrix after asking for evidence of self exclusion.
Dear David,

We have provided you our final resolution. Please contact the ADR.
There will be no further correspondence from our end regarding this matter.


EveryMatrix Complaints Team

posted on February 4, 2016.

The complaint has been reopened upon the player's request and we would like to give it one more chance for a successful resolution.