Dear Ask Gamblers,
Your support team said that I can resubmit this unresolved complaint. Thanks!
The following payouts were approved on May 12 and was requested as a wire transfer to my Wells Fargo checking account...
$2140, $2480, $1500 (Royal Aces) + < information referring to issue with another casino removed>
First, when I sent the required info for wires, the casino said that I could not use my Wells Fargo account for a wire transfer due to issues with the bank rejecting them. The casino said "No Bank of America, Wells Fargo or Chase". So I opened an account with Bank of the West (which cost me $50). When I provided the new account details, they said I could not use Bank of the West either for the same reason. I tried to open a Citibank account but due to COVID-19, I had to make an appointment and I really did not want to open a 3rd checking account. I contacted the VIP team and asked if I could use bitcoin. They said yes, but I have to deposit 3 times using the same wallet.
Transferring money from my bank to my Coinbase wallet took 8 days, when I finally got the money in my bitcoin account I deposited the required number of times which set me back $90 ($30 x 3 deposits = $90). I emailed email@example.com and [email protected]asinosupportcenter.com my bitcoin wallet info on May 30, June 1, June 2, and June 9...and did not get any response until June 10th after I contacted the VIP team and asked what is going on.
The VIP representative then told me that the finance team sent my first payout of $2140 on June 2 as a wire to my WELLS FARGO ACCOUNT. Which is the first bank I gave them which they said would not work. I am completely dumbounded as to why I had been running in circles for a month just to have the finance department do exactly what they said they would not do. At any rate, I decided to let this go and just wait the 10 days for my wire. The VIP person assured me that the rest of the payments would go to my bitcoin.
Fast forward to today, June 20. After several follow ups. I have none of my payments.
Turns out that all but the last payment was sent to Wells Fargo, the bank that they warned me might not accept the international wire.
I literally have been sent in circles for no reason, I provided a good alternative payment method - which was ignored - and i have nothing.