I signed up at royal ace casino and deposited with barkleys USA credit card 70$ got bonus from them and won 12.100$ I played my bonus till 9.500 which made me clear to cash out I requested cash out and emailed my documents “passport credit card proof of address and signed auth form”
After that I requested cash out 3x 2.500 and 1 x 2000 balance was left at 0.57$
I got on live chat yesterday and they told me to be patient since their process department is back logged after 10 min I was kicked out of my account and I got the standard msg that my account has been revoked. I emailed and they keep sending msg like this.
Oct 9, 4:50 PM CEST
Thanks for contacting Royal Ace Casino today. We hope you are having a good day!
We understand how frustrating these news might be but it's a casino decision based on many factors. I wish I could share with you the specific details but unfortunately, myself and my manager don't have access to that information.
Congratulations on your WIN!
Your withdrawal request has been received by Royal Ace. Please take a look at our Terms & Conditions for an estimate on withdrawal times.
For questions or help, please contact us.
The Royal Ace Team
Email: [email protected]oyalacecasino.com
Since then no answer to emails no answer to phone calls.
Help is much welcome