Hi,
I found Roxy palace casino in september 2012 I think and have played there very much since that time. Havent had any problems at all, always fast to answer i chatts when i needed there help. Withdrawals have never been a problem.
Then I made an deposit of 600€ the 22/1 2013, I won so my total was about 1800€ but I did not make any withdrawal. When I was trying to log in to the account a couple of days later, my account where looked in some way. There were some error at least. I just thought that they had some casino update, and that was what they were saying in the chat as well.
Then a sent a mail asking the same thing, then I got this respons from the support:
"Following an investigation into your account by our risk department, the decision has been taken to close your account as you were found in breach of our Terms and Conditions and all balances have been forfeited.
Therefore you will not be able to access your account or request a withdrawal."
I have asked again what I have done wrong or if i will get my money in some way but no answer. So I hope that Ask gamblers can help me with this issue.
Kind regards:
Seth
