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Roxy Palace Casino - didn't ask for bonus

Complaint Info
Disputed casino Roxy Palace Casino
Reason Declined payment
Posted on May 16, 2014

I joined Roxy last year and have used the site quite alot . i added £24 today just to have a quick play, I was playing the Batman slot game , and was winning quite nicley , went to the roulette table but it kept reezing so i went back to Batman and had a good win £197.09

when i came to withdrwaw the funds it said a £24 bonous had been added !!

I was total unware of this I this is normally added as a new customer .

There was no option when I added the funds to refuse the bonous or no mention it had been added , it was added after I started playing

This is totaly unfair and surley illegal . I know how the bonous system work as you always get this on site as a new customner which is hair enough

But you canbt added without one knowing I thought 100% I was using me own funds

I have told Roxy I want the dfunds oaid back to my card in full I I will take this further £197 may not be a lot to some people ( it is to me ).............

its the principle I did not know or ask for any bonous to be added !!

Posted on October 24, 2012

Hi Yvonn,

I'd like to look into this further for you.

Please email your account details(email address or player account number) to [email protected]­lob­alc­lic­ who will be able to investigate this incident

Many thanks

Emile Ben-Atar

Roxy Palace Casino

Posted on February 17, 2013

Dear @yvonneamor,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on February 21, 2013

 Although the player had a few chances to reply, non of them was used, so this complaint can be considered solved!

Roxy Palace Casino Complaints

  • 8 of 12 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 684 USD avg amount

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