Ag Awards

Grand Parker Casino - Refused withdrawals, multiple bogus "random security checks"

Complaint Info
Disputed casino Grand Parker Casino
Reason Declined payment
trimalchio United States Message
Posted on November 21, 2014

Grand Parker has repeatedly declined my withdrawals. First on July 15th 2014 they claimed I was chosen for a "random security check" and that I would be notified when the process was complete, which "might take up to 60 business days".

I waited the 60 business days without hearing anything. At that point I made a number of inquiries with their online chat reps and via email, as well as submitting a new withdrawal request.

They responded by sending me a near carbon-copy of the first "security check" email, claiming I had been "randomly chosen" again, although this time without any timeline.

Obviously they have no attention to pay me.

Posted on November 17, 2014

Hello Trimalchio,
Finance department notified us about your account checking being completed.
You’re welcome to request withdrawal and it will be approved in timely manner.
Thank you for understanding and best regards,
Grand Parker Casino

Posted on November 21, 2014

Dear @trimalchio,
Can you confirm that this complaint is resolved? Thank you.

Posted on November 25, 2014

Dear @trimalchio,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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