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Kaboo Casino - Refund/withdrawal declined

RESOLVED
Dreamer45 United Kingdom
posted on December 6, 2015.

I opened an account with Kaboo, not knowing they were related to thrills. Most Casinos chuck you our within minutes of you are signing up to a sister site by accident, but no problem with Kaboo so I carried on depositing to the tune of over £1000 over the space of a few weeks. The last deposits being £100, after playing a while I then decided to withdraw £93 back to break even for that day after realising I was not onto a good thing. I then go to log back in and it says account closed. I ask why and they say due to my SE on thrills - fine but this was months ago and why have they been letting me deposit when they had no intention of ever letting me withdraw funds - it amounts to theft! I did have a gambling problem and have no problem with being SE from thrills. have asked for the case to be reviewed as I had a similar experience with anither casino family who gave me a full refund of all my deposits, no problem. I keep Emailing and asking when this will be resolved but feel
I am being ignored. Reading other cases the Kaboo rep says they have to refund under the terms of their licence so I want to know why it's taking so long - I expect because they don't want to part with my money :(

AskGamblers
posted on December 8, 2015.

Dear @Dreamer45,

Any updates regarding your complaint? Thank you.

posted on December 11, 2015.

If you made an deposit, but SE from our other brands your deposit should be refunded. Let us know the status please.

Regards

Bruno

AskGamblers
posted on December 15, 2015.

@Dreamer45,
Did your deposits were returned, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

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