Dear JOEMAN and AskGamblers team,
We sincerely regret about the issue that the player Joeman experienced, however, we would like to shed the light on the situation that occurred.
The player Joeman made a deposit of 1820 EUR (mistakenly by his words) and wanted to withdraw this sum without wagering. We cannot know with what intentions the players make their deposits. Thus, money deposited in the Casino must be used for gaming activity only. Due to this fact, all deposits need to be wagered at least three (3) times for security purposes. This rule can be found in our ANTI-FRAUD POLICY (https://prnt.sc/sxyuhp). Our support team explained our terms to player via email.
We would also like to emphasize that all players should be acquainted with the rules of the casino before registration (https://prnt.sc/sxze46). If the casino rules were read before registration or making a deposit, the player would know that if the user requested a withdrawal of the funds, the sum of made bets since last deposit should be not less than 3x (three) times the size of that deposit. The decision to finish wagering (3x) or withdraw without it is at sole discretion of the Casino management (https://prnt.sc/t0l160). Moreover, due to the existence of numerous fraudulent schemes, including money laundering and others, we cannot be sure of the authenticity of players’ intentions.
The player Joeman said that he deposited 1820 EUR instead of 182 EUR accidentally. However, according to our terms, the casino is not liable for any possible financial damage arising from the use of the website. This rule can be found here: https://prnt.sc/syk90t
Needless to say that Joeman successfully wagered his funds, made a cashout request, and the money (even more than initial deposit was) were withdrawn to the player. We provided AskGamblers team with all the proofs that the cashout transaction was successful.
We regret to understand that player Joeman made a deposit accidentally. However, we strongly believe that this situation was carried out according to the rules of the casino.
We are thankful for understanding!
Red PingWin Casino team