Ag Awards

Red Kings Casino no payout

Complaint Info
Disputed casino 32Red Casino
Reason Delayed payment
Posted on May 16, 2014

I made a few deposits no problem until i tryed to make a withdr­awa­l!!­!su­ddenly account blocked and all of a sudden its a security chek!!!

I have sent all docs/copys they have asked for bank statment,proof of address etc etc i also explained i have a new card due to a fruad attempted on my card.

Yep you got it they sent a e mail bac say we require the old card lol its clearly a scam not to payout.

I have now downloaded the complaint form for the gibralter regulatory authority to start official complaint however i may also lodge a complaint with the uk police as its clear a fruad has occured

Posted on January 10, 2012


Please be advised that we do not discuss player issues in forums. However if you could send an email to our support with the subject line `askgamblers` and write in it everything what you experienced (please put your username in the email too ) , I`ll make sure your issue will be handled promptly.

Kind Regards,


Posted on January 11, 2012

 Casino Complaints section is not a forum. However, you don't have to post a personal and sesitive informations here. We recommend you to try first with the casino's support, as the casino representative has advised you. If your problem still won't be solved, continue informing us throug this complaint.

Posted on January 29, 2012

 Any updates about this complaint?

Posted on February 6, 2012

Player contacted our support and the issue has been resolved successfully.

Posted on February 10, 2012

Dear @8royalirish,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on March 3, 2012

 This case is solved!

32Red Casino Complaints

  • 7 of 14 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 9,068 USD avg amount

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