Vegas Casino Online - Problem with my withdrawal

posted on July 25, 2016.

I have been trying to get my withdrawal from Vegas Casino Online for almost a month now. Origiinally requested an wire transfer on 7/2, but when I spoke to finance, they said it would be quicker if I requested it via Courier Check, so I changed this per their recommendation on 7/4. I do understand when there is a problem with processors and I think that I have allowed more than enough time for this. The customer service representatives are always very kind , nice, professional. However, that is not getting my withdrawal processed. I have always loved Vegas Casino Online and am a freelance writer on gaming/ casinos for online mags /articles and quite a few hardprint mags as well. I have always spoken well of Vegas Casino Online for their gaming, customer service and withdrawals...but I have never had to wait so very long to get one processed and sent out. I spoke with finance (chat) today and was told that it should go out over the next few days. However, when I stated, "so it will probably be processed this week sometime".....the finance rep then got on and said he could not commit to that. So right there, this tells me that I may be waiting much longer. I normally have a very high patience when it comes to this, but I have to admit I am getting a little frustrated. Thanks, ID: vegas casino online: patsac70

posted on July 27, 2016.

Dear Patsac70,
Your payment has been sent to our provider and our Finance Dept will advise you once it has been confirmed as paid. Please contact them directly. Thank you

posted on July 27, 2016.

Thank you so much. Vegas Casino Online has always been one of my favorite online gaming sites and will continue to be. I, very much, appreciate your timely response and attention. Thanks again... Patty Saccone ID: patsac70

posted on July 30, 2016.

Dear @patsac70,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

posted on July 31, 2016.

I have not yet received it, but I did receive an email from the casino stating it was sent and to let them know when I receive it as well. Thanks for the follow up

posted on August 5, 2016.

I received my check. thanks so much for following up.

posted on August 5, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.