A Humbug?!

Dear Ask Gamblers,

I’m writing in hopes that you can help me collect my casino winnings from Prism Casino totaling $1,300.00. I’ve contacted them via their online chat, but I’m continually told to have a bit more patience and my money will arrive soon. Unfortunately, I’ve been waiting over 5 months. Below is the list of each respective withdrawal, the dates of withdrawal and the money owed. If you can help I would greatly appreciate the support. Also, if there anything I can do to expedite this on my end, I would be happy to help.

Hello AskGamblers,

I'm submitting my complain as my last resort to get paid. Sorry If I'm not being clear because English is not my first language.
Ok, I made a withdrawal last month around July24th of $470can. I submitted my healthcard photo Id. They told me it shouldn't be covered so I resent it again with everything visible then was told It was not acceptable because they need my driver licence I told them I don't drive nor have a passport so I went and got me a government Photocard same as driving licence here in Canada for people who do not drive. I submitted this Photocard by email twice because again nothing should be covered I resent again with everything visible this month August 11th since now nothing so today I talk to an agent and told again to send my healthcard. wasn't the first time they didn't accept healthcard? oh well so email all my id's again clear and visible both my healthcard and my photocard. is this normal?
thank you askgamblers for this I have no choice but to do this. I like the casino but all this back and forth it's confusing...Now my withrawal pending is 450can.