Complaint #2 Praise Casino

Requesting my account balances and transactions and refusing to pay me

By Johnnygotthebone

5 years ago

Message on forum

Received email account verified. Requested $6000 withdrawal, they asked for the following. Besides standard Utility bill and proof of ID and proof of deposit. Which I furnished; I opened account March 27 2021.They want My salary proof. With great anger I sent it.

My bank statements since December 2020 and I agreed. I blacked out my personal balances and withdrawals and deposits. They rejected it telling me to send it without any marks. Basically they wanna see all my transactions since December 2020. My deposits. My withdrawals. My balances. Which has nothing to do with them. It’s none of their business. What I do or did three months before opening this account is irrelevant. I showed them PROOF OF BANK DEPOSIT and the INTERAC EMAIL with TRANSACTION AND CONFIRMATION number for all five deposits.

Also. I earned 15 levels of VIP. I deposited and didn’t take a bonus. They refuse to give me my VIP. It’s about 5000 Canadian dollars. They say since I didn’t take a deposit bonus I forfeited my rewards for the $150000 that I wagered over two days. Totally misleading and not right. I would never ask to cancel VIP rewards. Deposit bonus and VIP rewards have nothing to do with each other.

Please help me ask gamblers. I refuse to allow anyone to see my account balances and my personal transactions that have nothing to do with them. They owe me 6000 dollars and 15 levels of VIP.

Thank you.

Disputed Casino Praise Casino

Reason Verification issues

Amount $6000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Johnnygotthebone

• 121 reviews

5 years ago

End result.

I deposited 9700 that never got there
I tried cashing 6000 (had lost 3700)
Spent a long time defending myself.
Glitch was their processor (happens)
They seized 6000. (Rightfully)
They just gave me $1000(bonus 4oX😅)

No max cash out If I win
Dunno about max bet.

So.... their processor cost them $3700(money in had lost) and ($1000 bonus x 40 requirement) as a good will Gesture on their part to me for everything.

They were also the victim in this Tom their defence. Their processor and constant fraudulent casino activity by other morons automatically sounded an Alarm for them which led to an assumption. They didn’t know me. It was day one.

My complaint may be considered solved now ask gamblers. Ty. They were as much a victim as me. Not their fault. They knew me for a day.... their processor caused this. Not them.

Please close as solved or worked out without any problems.

Ty praise for fixing the issue. Good job.

Johnnygotthebone

• 121 reviews

5 years ago

I accept the 1000 as long as the requirement is fair and there is no max cash out and $8 max bet.

If you agree then we live forward and close this complaint and call it solved.

I’m ready. Let me know.

AskGamblers

• Support Team

5 years ago

Dear @Johnnygotthebone,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Praise Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $4,789

Avg. Complaint Duration 9 days

Avg. Response Time 1 day