In mid-June 2014 I requested a withdrawal of $2,000. Only $1,000 was approved. After about 3 weeks I requested the remaining $1,000. On 7/16 I was informed by email that my request was denied because my account had been "randomly selected for a security check" and I would hear from them within 60 business days. I did not. I enquired and on 10/14 received exactly the same claim about a security check. After repeated "live chats" and calls to phone support (1-877-362-3215) on 10/15 I spoke to 'Martin' who said he was a 'manager'. He assured me the matter would be resolved within 2 days. It was not. I really want my $1,000. I need it.