I am 16 years old and deposited all my money at Playzee Casino. I had to send them all my documents first. My parents were mad at me that i lost my money. Later i found out that in some cases the casino has to return the made deposits. First, i did not know this. I sent all my documents and it took more than a month for the casino to come to a conclusion. They emailed me this:
Dear < personal info removed >,
We confirm we have revisited your dispute and the decision stands.
We draw your attention to Clause 4 of our Terms and Conditions which state:
4.1 By opening an account with us and/or by using the Website you:
• are at least 18 years of age and above the legal age for gambling in the jurisdiction you are a resident;
Furthermore, our terms and conditions clearly state at clause 9.2 that our products are consumed instantly when playing or betting. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing or betting. If you play a game or service with real money, the money will be drawn from your player account instantly.
Your request for a refund of deposits has therefore not accepted.
I went to the terms and conditions of Playzee and they said the following :
AGE VERIFICATION: Electronic age verification checks are carried out and we may make use of third party agencies to confirm your age. We may require and request further information directly from you. If, upon completion of Verification Checks (or subsequently) you are ultimately proven to be underage: (i) your account will be closed; (ii) any winnings obtained while using the Website will be retained by us; and (iii) all funds deposited by you will be returned by a method determined by us. Any monies already withdrawn will be deducted from the amount returned.
Ofcourse, they did close my account. But they refuse to return my deposits. They cant just do that right? When i did not get an reaction on email, i went to the live chat. I told them i had been busy for 1,5 month sending documents and what their terms and conditions said. The guy in the live chat just responded with - As per the casino management decision - this stands as is. I wish there was more I could do however my hands are tied in this situation and also would like to refer you to the email sent to you
They cant just do this right? Their terms say they have to return the deposits but they just wont! I hope somebody can help me with this, i deposited 18k-19k in total so i really want them returned.