Playzee Casino - Will not refund deposits to underage gambler

Dear @viiralherez,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed deposit refund/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hello.
I cant find the exact amount but i am sure it is 18-19k.

AskGamblers Complaints Team is awaiting Playzee Casino team to provide the required information.

Dear @viiralherez,

Kindly be informed that casino management will need a written consent on your behalf authorizing AskGamblers Complaints Team to request and receive all the information which operator holds and is relevant to your complaints case. Please let us know as soon as you send such written consent to the casino operator so that we would be able to provide further assistance.

Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Hello. That is fine. Thanks

Hello, i send them an email.

Hi AskGamblers,

Please note that we have submitted a response to you via email.

Thanks

Hello i still have not heard anything. Thanks

Dear @viiralherez,

Rest assured that AskGamblers Complaints Team is working on your case. We requested additional evidence and explanation and we will post our statement as soon as possible.

Thank you for understanding.

Hi @AskGamblers

Please note that subsequent to our reviews we have found that the player is indeed of age and that he attempted to manipulate his details, in order to profit from the casino.

We draw your attention to the warranties that the player agreed to when registering the account, as outlined in Clause 4 of our Terms and conditions https:­//w­ww.p­la­yze­e.c­om/­terms; particularly Clause 4. 1 and 4.3, which confirm the following:

“4.1 By opening an account with us and/or by using the Website you acknowledge, agree and warrant that you:
• are at least 18 years of age and above the legal age for gambling in the jurisdiction you are a resident;
• are legally capable of entering into binding contracts;
• have supplied all information when registering with the Website that is accurate and complete and will ensure that such information is kept updated throughout your use of the Website;

4.3 In the event of any of the warranties outlined in clause 4.1 (Registering Your Account) being false, your stake will be forfeited and we shall not be obliged to pay any winnings. We may also report the matter to the police, parents (in relation to underage gambling) and the appropriate regulatory authority.”

We further draw your attention to Clause 15 of our Terms and conditions https:­//w­ww.p­la­yze­e.c­om/­terms, excerpts below:

“15.2 We reserve the right to close your account at any time for any reason. If we terminate your account for any reason the provisions set out below shall apply:

(iii) where we terminate your account due to you breaching any of these Terms of Use, we have the unfettered discretion to avoid any winnings and confiscate any balance. Such breaches include, but are not limited to:

• you are in breach or any of your warranties;
• If you provide incorrect or misleading registration information;
• If you are found colluding, cheating, money laundering or undertaking fraudulent activity;”

Based on the information outlined above, we have rejected the players refund request and note that upon receipt of the players agreement, we have since submitted proof to yourselves justifying the actions taken in this respect.

Regards