Ag Awards

PlayFortuna Casino - Refusing to follow responsible gaming

Complaint Info
Disputed casino PlayFortuna Casino
Reason Account closure
Posted on August 3, 2020

PlayFortuna refused to permamently ban me and close my account.

I've been playing casinos for 3 years or so. Multiple casinos - 10 russian and several european. Lost plenty of money in overal. And finally the time has come - i've decided to block myself from every casino i played in through all these years.

Most of them blocked me without any problem (fastpay, slotum, surf, bitstarz). Some like slotv was doing dirty job insisting they could not give me a permament closure due to technical reasons (finally after promising to leave a proper feedback on askgamblers they finally blocked me).

But PlayFortuna is a different thing. During last week i've asked them to block me 3 times. Every time they were granting me with cheap freespins in order to make me change my mind and wasn't willing to proceed my ban request... and i kept depositing there as i've been banned everywhere else. Thx god i've finally insisted on a permament account closure... and... and... they just refused. According to playfortuna they can block your account, but you can return to play at any time. They just refuse to block you permamently (shure they love me to lose my money there for 3 years). Leaving a comment about this situation on askgamblers didn't change anything. So here i am.

I want to warn all players from playing that casino. It had similar complaint 3 years ago and as we can see nothing changed.

I gently ask askgamblers' staff to force playfortuna to block my account. And if they refuse - remove them from this website as a trustworthy casino.

Posted on August 3, 2020

Hello dear customer,

Sorry to hear that, but we accept your decision.
From now your account is permanently blocked.

Best regards, PlayFortuna team

Posted on August 3, 2020

Dear @lolka88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 4, 2020

The issue has been resolved. Thx askgamblers.

Posted on August 4, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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