i recently joined the playamo casino as i done a bit of research on online casinos and they looked trustworthy.
so the day i joined i deposited $50 and another $50 and played live casino games, first the big wheel the roulette. i won approx 800 on the big wheel and then turned that 800 into 20k then of course as i was extremely excited i asked to withdraw the maximum that the casino would allow at a time which is 4k.
so 4-5 days go bye and i havnt heard anything about my withdrawal so i asked their support team and was told it is just going through the system like everybody elses. then i went to log in today and it said account disabled.
i was really confused so i asked their support team to help me log in and all of a sudden the browser on my phone went weird and it flashed my account on screen as though it was logged in and then nothing.....
i asked them again and they said to check my email.
so i checked and they have sent me some rediculous email saying all my funds and winnings have been ceased because of multiple accounts or something.
i literally just joined playamo 5-6days ago i have never had an account with them. prior to this i havnt gambled online ever, for the fear of something like this happening.
i have asked them a number of times now to send me through the details of these multiple accounts that i have. if these are my accounts then i beleive i am entitled to at least know the details on said accounts but every time i ask they ignore me. i just received another email this morning say the decision has been made and it is final.
all im asking is to see the proof of these accounts and i know they wont show me these details because they dont exist.
some help with this would be greatly appreciated, i have multiple screenshots from my winnings and bet history as well as the conversations via live chat and email.
ive been trying to attach these documents below but i keep getting an error. is there another way i can send you guys my screenshots?