Mars Casino - Payment & verification not being processed

Barrelandro Netherlands
posted on April 20, 2017.

Last week on the 12th of april i made a deposit of €20,00 with the welcome bonus at Mars casino. After my balance went to €0,00 after several hours, i logged in the other day on the 13th of april to get 25 free spins on starburst ( which is a part of the welcome bonus). With those free spins i reached a decent amount for a withdrawal. On the 13th of april i uploaded all my documents and made a withdrawal request. On the website it states the documents will be approved within 24 hours.

As of now, the 20th of april, my documents still havn't been approved and my withdrawal request is still pending. I must say i did reverse my withdrawals several times (with withdrawals pending between €150 and €900,00), because of no reaction/process of the withdrawal. Of course i blew loads way, probably to much joy of the casino..but i now have a withdrawal request for €300,00 waiting since tuesday morning and i will not touch it anymore.

I already spoke with live chat several times that i am unhappy with how things are going right now. They told me they send everything to finance to check, but i have been told this since friday the 14th of april. Seems like a robot live chatting sometimes.

I just want my documents reviewed + my withdrawal of €300,00 paid. This is just unfair stalling technique from the casino and i don't get why this gets such a grade on the website.

Barrelandro Netherlands
posted on April 24, 2017.

Update from my side: The documents were approved last friday, but still no sign of a processing the withdrawal. Live chat is not helpfull and is just stalling the payment. They keep telling me it takes 3-5 business days to process, but my withdrawal is still nothing is being processed at all. When i ask why they are treating players like this, the chat operators go OFFLINE.

Why is this casino still open? I dont understand.

posted on April 28, 2017.

Dear Mars Casino,

Please let us know if there's some update regarding this case.