I followed all of the rules. I have never played at an online casino before let alone win anything. I went through a very long 2 month verification process that i was in complete compliance with. I had deposited with my credit card first, thern after my winning were approved for withdrawal i used my regular debit card to make a purchase, so they "delayed" my payment and i had to send in all new documents and more on top of that, i had misplaced my debit card i had used after the fact so it had to be cancelled...;et them know right away tried to get help and come up with a solution. Finally jan 3 everything was finalized approved and ready to go and sent. I only have the new card about a week or 2 when i was frauded online and my bank automatically cancelled my account...I had not even had the chance (irony?) to send them a copy yet...so i make a deposit early this morning...didn't think anything of it, they sure had no problems taking my money....but as soon as i try to log in i find i am banned or unable to...i emailed customer support, and i called. They refused to give me any information...and are saying now am not entitled my winnings that should have been here by now. I have done nothing wrong and have tried to speak with a manager but am refussed every time i ask. My first ever winning....and this is what i get?