Other issues - Page 37

Winner Casino - Casino Group Ignoring Self Exclusion

I recently opened an account at Winner Casino, I deposited, played and lost. Fair enough, I understand the risks when gambling. However when I looked ...

Crazy Spins Casino - Not answering my mails

I deposited £25 and won a big prize, over £200. It wouldn't let me withdraw saying I had to turn over 5£ which makes no sense but I assumed I had ...

Platinum Play Casino - Ignoring request of self-exclusion

Hello. I am a compulsive gambler, as explained in the email I have sent to the casino. I am trying to fight this problem with the self exclusion from ...

Colosseum Casino - Bad customer survice

i went on chat over a bonus issue and no help i then asked to speak with a manager was told there was no manager on site and only a supervisor. I ...

LSbet Casino - Unacceptable behaviour on self-exclusion

I'm trying to self-exclude from all my casino accounts, for the most of them it was pretty easy. But LsBet when i told them of my problem and that i ...

Coral Casino - Self exclusion not respected

My issue is with Gala Coral's self-exclusion policy. Having made them aware of my gambling problem in December 2013, and subsequently having my ...

All Slots Casino - Not Following Responsible Gaming Policy

After losing my Mum suddenley, I developed depression and the a gambling addiction. One of the casinos I joined in 2013 was All Slots. I played with ...

Cleos Vip Room - Deposit Issues!

Wow, I thought I was the only one getting ripped off. Their processor took (2) deposits out of my account to which I was never given the chips. I also ...

Euro Play Casino - Withdrawal still not paid after 2 months

Hi, I'm Ton from the Netherlands. More than 2 months ago I made a withdrawal of € 640,- at Europlaycasino after making many deposits for a year now ...

BETAT Casino - Bonus terms

I wrote an email to BETAT prior to depositing asking enquiring if I could reject bonuses and stated that I did not wish to wager. They assured me that ...

River Belle Online Casino did not close my account when I asked!

I put a request in to close my account with this casino last night as I am spending too much. I sent in an email request to close the account, I have ...

The Gaming Club - Account Re-opened even after a gambling problem was confirmed

I clearly have a gambling problem and this was stated through the online chat feature after already losing $15000 over the course of 2 days. I said ...

Casino Extra - Failing to block my account while waiting for withdrawal

I deposited at Casino Extra on 11th June 2014, and had a finishing balance of £700. I proceeded to make a withdrawal of the whole balance, but I was ...

ComeOn Casino - The closed account was available to open right away.

I have been battling some serious gambling problems, and closed every account i had. All of them permanently, except @ comeon. I closed my account a ...

21 Grand Casino - Refusing to self exclude my account and refusing to withdraw my monies

Hi,I currently have £3,050 in my 21 Grand Casino account. It was as one large withdraw. this is from a deposit of £1,030 (£30 due to having to ...

Slots of Vegas Casino - Incompetence/ Fraud

Short n to the point, On May 27, 2014 I, Victor M Platero, was Mislead,given false information ,and due to the confident advice given by a Slots of ...

Play2Win Casino refusing to self-exclude

I have been trying to deal with a gambling problem for some time. I slipped off the wagon and opened an account on with play2win casino after reciving ...

LSBet Casino - Are they serious?

I have been playing on LSbet.com and the casino is not too bad other than the netent side of the games choice is typical netent patterns (feast or ...

Red Flush Casino - Not following its responsible gambling policy

Ihave a gambling problem and have excluded from casinos stating this. I had an urge to gamble and joined Redflush mobile. I was allowed to join to my ...

BigBang Casino - I'm a problem gambler, but they won't let me self-exclude?

I have realised that I am a problem gambler and would like to quit for good - I wish I could gamble responsibly and enjoy it like everyone else, but I ...

Treasure Island Jackpots Casino - Where is My Money

I deposited money from my credit card into the treasure island casino won $500.00 dollars. I went to withdrawal it and was told that I needed to send ...

Mansion Casino - Problem

I have problems with Mansion casino. They removed all my winnings without explanation. After several letters I was told it was because I made bets ...

Begado Casino - Terrible customer treatment :(

I am going to attach a couple short emails, bear with me.1) Dear Steve,Due to a management decision your account has been excluded from redeeming ...

Eurofortune Casino - Don't pay my withdrawals

I have made two withdrawals: one of 100,64 (feb 8) and other for 75,85 (mar 18) euros.Also I sent all required documents. The many mails sent have no ...

Slot Madness Casino - Withdrawal troubles, please help

On Feb 28th I made a withdrawl of $600 and I know it takes approx. 1 month for the approval and payment.Well after applying for the withdrawl and ...

Club Gold Casino - Withdrawal troubles

I had made a deposit at Club Gold "weekend Insurance' of 30.00, which I lost, and I did receive the 30 insurance back on the Monday following. With ...

Jackpot Grand Casino - Set Restrictions Without Explanation

In February 2014, I won money at Jackpot Grand. After I had the money transferred to my account, I found out it was "restricted by higher management ...

Bet365 Casino - Cvercharge technical, customer service

I have a huge complaint. My funds are in canadian dollars. Yet when I say put 40 from my visa they charge 45. Yet on payment I dont get any extra. ...