I wrote an email to BETAT prior to depositing asking enquiring if I could reject bonuses and stated that I did not wish to wager. They assured me that I could reject the bonus and that they understood when people didn't wish to wager. I joined and deposited £30. Then before playing they requested verification documents which would take 5 days to verify. In chat I asked why my deposit withdrawal was blocked and they told me because I hadn't wagered my deposit. So instead of wagering on bonuses they make people wager their deposits! I requested my money back and they said they couldn't give it to me back! This is totally unfair and an underhanded policy. Please could you look into this for me.
Regards
Anna
