I have set up an account with this casino. I was winning 7k on 16/12/14. I realised that I continued playing and was getting more hungrier so i emailed them highlighting that I want to withdraw my money and close the account. My request was completely ignored. I sent another email highlighting the same problem on the 18th and advised the casino that I had a gambling problem. My request was still ignored although my email acknowledged. Instead they replied back to say they wanted proof which I have sent anyway and in a chat to one of the collegues explained that it had been refused. They kept delaying the process although I had my problem until I lost my winnings and about £20,000. I am very aggitated as I feel this was done deliberately to prevent me from taking my winnings and to dig a deeper hole for people that can not control their spending. It is very unfair the way I was treated and clearly is against the law. I request that my money is returned immediately as this casino did not follow steps to protect the public. Please find my emails attached as well as the casino's acknowledgements.
Red Ping Win Casino