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Euro Play Casino - Withdrawal still not paid after 2 months

RESOLVED
Complaint Info
Disputed casino Euro Play Casino
Reason Other
Posted on July 9, 2014

Hi, I'm Ton from the Netherlands. More than 2 months ago I made a withdrawal of € 640,- at Europlaycasino after making many deposits for a year now. I heard nothing so I asked in chat about it. Tomas told me the max. cashout was 10x the deposit, I deposited € 50, so I had to change my withdrawal to € 500, that was March 3rd. Than Tomas wanted me to withdraw by Visa, allthough the site gives you the opportunity to withdraw by Neteller. I told him I didn't have Visa, Tomas promised that the withdrawal by Neteller would take place, but the next time it had to be done by Visa. Time went by so I asked again when the payment would take place. The answer was every time: 'Soon'. In the last 3 weeks I sent many e-mails, but no response. I just asked in chat again about my withdrawal, a certain Smith answered: 'I told you before that finance is not there in the weekend, come back on Monday'. No one told me that before. Two weeks ago a certain Harry called me for a bonus offer, but nothing about my withdrawal.

So here we are, after 2 months still nothing received yet... what a service, they make you VIP but give rude comments and empty promises to pay.

AskGamblers
Posted on July 9, 2014

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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