i went on chat over a bonus issue and no help i then asked to speak with a manager was told there was no manager on site and only a supervisor. I asked to speak with the supervisor and he refused to come on chat after an hour of arguing the supervisor told the lady on chat to end the chat. she wrote saying my supervisor told me to end the chat good bye. i wrote in by email to the complaints team that did not deal with it and replied 4 days later saying there was nothing done wrong with the casino and the matter is closed i wrote back 2 weeks ago saying no its not closed and i do not want a supervisor to deal with it because i am complaining over a supervisor and no help. I went on chat over some missing bonus points that i know i am going to get and not bothered about its the poor customer services and the fact i can not get to speak with a main manger and supervisors will not help. I would like casino rewards to give me answers why i was treated like this when i made deposits of 22k and been loyal.