I have realised that I am a problem gambler and would like to quit for good - I wish I could gamble responsibly and enjoy it like everyone else, but I can't, it seems.
I have contacted BigBang on several occasions (at least six times by email and many times on their online chat request form) pleading for the closure of my account and the blocking of my email address and credit cards. I have never received a response and I continue to be able to use the site. As every other casino I have ever used has acted responsibly and, at my request, closed my accounted/blocked my re-opening. Beyond the obvious cynical reasoning, I don't understand why BigBang persist in being so irresponsible by ignoring my requests. Whilst I accept that it is my responsibility not to use their site, I have an addiction I'm trying to battle! I need to self-exclude permanently. This casino's lack of understanding and dreadful customer service is a barrier to me finally leaving gambling behind.
I would not be submitting a complaint were I not desperate to stop the account and the persistent marketing materials.