Wow, I thought I was the only one getting ripped off. Their processor took (2) deposits out of my account to which I was never given the chips. I also have been a customer for a long time and something is wrong with their processors. Although, I did this back and forth thing with customer support, they are telling I was credited for those chips. I also received denial from their processor, I ran my card again and another denial one after the other. I checked my check account and sure enough 2 deposits came out. The tricky part of this whole thing is that they deny it. Every-time I have played previously, the debit comes out immediately that day the credits came out I didn't get to play!! I am furious with them this year and especially since I have been a loyal player.