Unacceptable behaviour on self-exclusion

I deposit ~10k on a last week to LSbet. Have played there few years and have deposit much more in history.

I had a real winning strike and have now +50k€ stuck on my LSbet account.

Now there seems to be some problems on a withdrawals. I requested 3x1100€ (btw its real maximum withdraw, even site says 15k is maximum to neteller) withdrawal 30.12 and they paid only 1100€ to my neteller account. Every another withdrawal is stuck on a site and support tells everyday that "your withdrawals will be paid today".

Reason why im worried is that they have few complaints here and in a different gambling forums where they have closed account when somebody wins a lot and tells story where player have got dublicate account without any evidences. So I asked is everything ok with my account and every support agent said u have nothing to worried, we gonna pay your winnings.

So they say they will pay, first yesterday, then it changed today morning "because of holiday" but nothing has happened and it seems to be impossible to make even 3300€ withdrawal. Doesnt matter how much you have played or deposit in history LSbet seems to have principle where they owns money right after deposit and its allmost impossible to get back even small part of your deposits to your neteller. Even if u win with a fair play and bets and they confirms that everything is ok and your account is fully verified.

Made this public because u give great star rating to site but every agent lies to me by turns and changes the date when withdrawal is processed and now there is propably huge risk that they just close account and steal those winnings and deposits like in another cases if i dont lose those back. Three different agent confirmed that theres nothing wrong with my account and have made few withdrawals before without bigger problems.

I have three different chat coversations documented where i ask when you pay and is my account ok. Every time they promised to pay and says my account is verifies with out issues but still i cant get moneys to Neteller. Allso have my full betting history and latest terms and conditions if thats needed. Every safety checks is allso done and confirmed.

Hope there is some manager who confirms that site really pays if somebody sometimes wins and takes care that really happends. If not, site is really big scam which takes your moneys without possibility to win.

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Conversation started on : Tuesday, January 01, 2019, at 09:26 (GMT+0)


[09:29] V1544993526310690: Department : English
Question : Hi. My withdrawals is still pending. Have deposit like 60-100k to your site. First time i have won little bit bigger amount. Can u confirm that everything is still ok with my account? I have heard u have closed few account when they have won some little bit bigger amounts. I have my full gaming and transaction historys and few chat histories on last day to license holder where u confirm that everything is ok but want to be sure of about that.
[09:29] Ruby has joined the conversation
[09:29] Ruby: Hello! Welcome to LSbet.com Live Chat.
[09:29] V1544993526310690: Ideone nick
[09:29] Ruby: Thank you. Please allow me a moment to check it for you.
[09:31] Ruby: Thank you for your patience. Your withdrawals are due to be paid untile the end of this day.
[09:31] V1544993526310690: And u confirm everything is ok and theres nothing to be worried?
[09:33] V1544993526310690: If i continue huge bets and won like 100k u gona pay that out?
[09:33] Ruby: As I can see there aren't any issues.
[09:34] Ruby: The money will be paid out accordingly to the conditions set by the Finance department.
[09:34] V1544993526310690: Ok. Thanks and happy new year! 😊
[09:35] Ruby: Thank you. Happy holidays to you too and have a great day!
[09:35] Ruby has left the conversation"

"Felix on a same day
[15:21] Felix: Thank you for your patience. As according to the information provided by our Finance Department, your previous withdrwal request of 1100 EUR ha been processed yesterday on 31/12/2018. The next withdrawal is scheduled to be done by the end of the curent day, the lates is by tomorrow morning. There may be a slight delay due to the New Year holidays, but I assure you that there is nothing to be worried about. You will receive your winnings as soon a possible"

On June 20, 2018 I opened my LSbet account, with my cell phone (only me use my cell phone) and deposited $ 500, without asking for any bonus or other type of benefit. After a few bets I lost all my money, and when I tried to deposit again I could not because I had already reached my maximum deposit limit. On live chat I was informed that to increase my deposit limit I should first verify my account (the procedure kyc). After submitting my personal documents my account has been verified and approved and my deposit limit increased. Again I deposited $ 500, and again I did not request any bonuses. However, this time I won a few bets and my balance went to $ 4000. The next day I received an email requesting a photo of me holding my ID and saying that my account would be suspended until the photo was sent. I sent this photo and after waiting more than a week I received another email saying that my account is duplicated and my winnings would be confiscated. LSbet is acting extremely dishonest. Without presenting any evidence they have only said that I have violated section 1.2.4 which states "1.2.4 The Player's Account must be registered in his / her own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (eg schools, workplaces, public libraries etc), and / or account in respect of the Services, any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts".The Company has the right to close any Duplicate Account (but shall not be obliged to do so). " It seems to me that they are just making excuses for not paying me what I have legitimately earned. I do not have another account in LSbet and neither anyone else could have used the same device as mine because I used my cell phone. No one else makes use of it. What makes the dishonesty of the LSbet more evident is that after losing the first $500 my account had to be verified before I could make a new deposit. If my account was doubled they would realize that at that moment. But they allowed me to deposit another $ 500 and make several bets. Once I made a profit, they suspended my account and confiscated my earnings. And I wonder why I would have duplicate accounts if I do not use bonuses? These accusations are meaningless, unless they're just wanting to keep my money.

On 5th October I won 8380 Euro at LSbet casino. I have only played slots and roulette and I have not used any bonus. Shortly after I have requested a withdrawal they were claiming that I had opened a duplicate account and therefore they will not pay my winnings. It is not true that I have opened a duplicate account and it is impossible that someone else was playing at LSbet under the same IP address, because I played only from home and I have not shared my home internet connection with anyone else. As reason for confiscating my winnings they are quoting the following paragraph from their terms and conditions: "1.2.4.1 All winnings, bonuses, Free Bet bonuses and winnings accrued from such bonuses and Free Bet bonuses using that Duplicate Account will be voided and forfeited" This paragraph clearly states that only winnings that came from bonuses or free bets using a duplicate account can be confiscated. I have not played with any bonus, so even if I would had opened a duplicate account, they can not confiscate my winnings. The accusation that I had opened a duplicate account came right after a big win, before that I was either losing or only winning small amounts at LSbet and they allowed me to play. I have provided them with all documents they asked from me, including a photo from me holding my ID, but they never provided me with any proof for their accusation.

hello is the second one, ive been addicted to the gambling maybe two years, i also self exclusion other accounts that i have without the option to reopen. My problem is that lsbet dont have a self exclusion program and i several months ago asked to close my account and they gave me bonus because lsbet knows that im an addicted. Yesterday was my wakeup call because i lost my salary and i want your help because they ask me this :They requested a printed letter from me confirming the request, a scan of this letter, and a photo of myself standing with the letter, and i dont have a printer to do that, and also just lsbet dont have a limit of deposit and more important they dont have Responsible Gambling. and if ive closed my account in january of 2015 surely i not spent thousands of euros but they ask me the photo ... and is shameful because in other sites i banned my acount by chat so im begging to close my account without the option to reopen again please ps Im the main guilty here because im an addicted i just want to close this account, banned.

I am requesting LSBET to close my account forever and never allow me to bet again. I requested it many times, and they not close my account forever and not confirm me that my account not will be reopen.

They always reopen my account with a simple request via Chat. I want to block my access on this web forever.

Is an innaceptable behaviour for users with addiction.

I have the domain name lsbet.eu and i gonna make public all my transcript with their if this complaints is not resolved.