888 Casino - Having troubles with my High Roller Status

At the End of 2012 888 offered me an High Roller Status. After a 1 month Break they deleted my Status ( as the Customer Support says by mistake). In the middle of 2013 i received my Status back (for about 5 days) and it was deleted again. Now I hope i can finally get my High Roller Status back (without deleting it again) and maybe also my High Roller Birthday gift this Year as an apologize?

Hi Esy89,
We would very much like to help resolve this issue with you.
Please give us your 888casino username so we can check your specific issue and take care of it as soon as possible,
thank you for your patience,
888casino team.

Hey 88, the Username is ilmyl89

Thanks Esy89,
We will now attend to your issue.
Thank you for your co-operation,
888casino team.

Hi Esy89,
We have checked this and we see that the issue is resolved, as your account is an elevated status, and we presume this resolves the case.
If you wish to discuss anything further you should contact the relevant dept accordingly.
Thank you for your patience and have a great day,
888casino team.

Problem isnt solved no High Roller Status no Birthday gift offer and even a response (yes or no)

Any news?

Upon conversation above this complaint is unresolved. Player didn't received back his/hers status back.

We got information from casino that you get your status back, can you please confirm.

@Esy89,
Can you please confirm that this issue is resolved.