I am truly sorry for late reply. I had some health issues.
Your handling of this matter is infinitely far from being justified. It is quite the opposite, in fact.You have not responded to any issues raised in my previous reply. Let me go through again to be completely clear
1. What is low risk? I did some math and it seems my bets had the following chances:
6/37 to lose 30 euro
13/37 to lose 10 euro
13/37 to win 10 euro
5/37 to win 30 euro
Numbers change slightly if it was french roulette, I am not sure about that.
I had more than 50 % chance to lose. So how is this low risk? Is a blackjack insurance bet low risk? Is baccarat banker bet low risk? Only games where bets on all outcomes simultaneously are possible included in the list in that term. This suggests that this abusive type of bets is forbidden. My bets had significant risk and did not cover all or most outcomes.
2. More importantly, how could I have possibly known you consider them low risk, whether or not they are such in reality?
13.17 says that member using low-risk bets "will not be allowed to include this amount towards their wagering ...". Does this mean that the automated wagering status will reflect this? If it does not, which means it is defective, how should I possibly know about it? Or does this mean he would be informed by support? When? Only after making a withdrawal, right?
Also, "Mansioncasino.com reserve the right to withhold any amount in excess if the members original deposit until the correct amount is wagered fully and fairly". This suggests that a member must be informed that additional wagering must be made. And reserving the right means this rule is discretionary. How could I have known whether or not this right will be used?
a) automated wagering status reflected true wagering taking "low-risk" bets into account;
b) a clear definition of low-risk bets was present in your terms,
then use of 13.13 would be justified.
If neither a or b is true, the only fair solution is informing the player about your view of his bets as low-risk and that a specific amount must be additionally wagered. If you failed to do this before withdrawal was made and wagering information in "my account" did not reflect TRUE wagering status, you have no right to remove the winnings.
Overall, in this level of uncertainty, using the 13.13 rule and saying I did not meet the wagering requirement so you can keep winnings is completely unfair. The only fair compromise would be restoring my winnings with the condition that wagering must be met using different games or bet types.