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LSBet Casino - Are they serious?

Complaint Info
Disputed casino LSbet Casino
Reason Other
PaulMCPH United Kingdom Message
Posted on May 28, 2014

I have been playing on and the casino is not too bad other than the netent side of the games choice is typical netent patterns (feast or famine-bust)

I have a big work contract on so obviously do not want to be tempted to play for a while so i asked them to lock me out for a month which has always been very easy with other casinos and most of the time possible with a multiple choice calendar on the actual site along with deposit/playing limits. has no information or options at all on their site and indeed no page of "responsible gaming".

I therefore emailed and asked them to lock my account out for a month.

This is the reply i got back but be warned, you might be in fits of laughter when you read it.



For security reasons, before closing any account is required to verify identity of its customers. To complete this process, please send us the following documents:

*Official letter containing your Full Name and account details, and describing the reason for closing your account. This letter must be printed, signed by you, and scanned.

*A picture of yourself holding the above letter, where we can clearly see your face and your signature.

You can send us these documents by email to [email protected]

Only after we receive these documents, your account will be closed permanently and respective notification letter will be sent to you.


Now bear in mind even though this reply is very silly i have already been verified by them by sending all my documents, passport, all ID etc.

I have now told them that i have a gambling problem as under US, UK and Euro law they have to quickly close my account as part of their comittment to player safety so i will see what comes of that.

Posted on January 10, 2014

Dear PaulMCPH,

1. First of all, we would like to thank you for your interest to LSbet Casino and your comments on

2. Your account has been registered on two weeks ago and we are glad that you enjoyed your gaming experience with us.

3. Within last two weeks we obtained all your KYC documents and fully verified your account and performed all your withdrawals requests in very short period of time.

4. Following your email request to close your account we have immediately provided you with the list of the documents (please see the letter in your comment above) that can be easily created.

5. In addition, as you may see on all pages of, it's platform is licensed in Curacao.

6. Due to the fact that doesn't have an integrated feature that enables to close/suspend any account account through the website, all account closure procedure is done via emails or through the live chat sessions.

7. Thus, in order to assure that your account is closed by yourself and in full accordance with your consent, we are requesting a picture of yourself holding the closure account letter, where your face and your signature can be clearly seen.

8. The requested pictures can be taken by any customer using camera or mobile device and sent to our KYC department within less than 5 minutes. We are receiving such photos on the daily basis from different customers, including UK customers.

9. It should be mentioned that in this particular case the account has been closed without receipt of any documents, mentioned in our email (see the comment above) due to the fact that your account balance is 0 and due to the emails with the following offensive content we received from your email address:


I will now post your reply on all US and UK gambling forums so any potential visitors to your site are prewarned. I thought it was a joke at first when replied. I am looking forward to ridiculing your casino on the web showing your silly reply.”

10. From our opinion such texts are disrespectful and don't have any reasonable excuse.

11. Moreover, in case that any complaint will be sent by you to any other web portal or any official authority, we will be glad to provide such portal and/or authority with full package of the materials and clear evidences we obtained, in order to assure such portal and/or authority that we fully fulfilling our commitments to our customers and that your behavior in this case is disrespectful and offensive.

12. In case that you have any additional clarifications or need any additional explanations, please do not hesitate to contact us by email or via Live Chat.

Best Regards, Team

Posted on May 24, 2014

This complaint has been reopened as per LSbet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

PaulMCPH United Kingdom Message
Posted on May 27, 2014

silly explanation, < offensive content removed >, terrible casino experience

Posted on May 28, 2014

Dear Cutomer,

We've met your requirements - Account closed, full explanation was received by you. Unfortunately we can't change terms and conditions for every separate case. So, you are the one who don't agree and you have rights to stay with your opinion. It's very important for us and we are working to improve our service. Please contact us via email [email protected] if you have additional questions.
It seems this complaint should be resolved as comments like "total morons" are no argument.

Kind Regards,

PaulMCPH United Kingdom
Posted on May 28, 2014

---->>> *A picture of yourself holding the above letter, where we can clearly see your face and your signature. <<----

Do you realise as LSBet how silly you are seen asking a customer to do that??????

I am surprised that you do not ask your customers to jump up and down holding 1 leg while singing "Viva Las Vegas while holding the letter.

Posted on May 28, 2014

Casino met Submitter’s requirements. This issue is resolved.

LSbet Casino Complaints

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