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River Belle Online Casino did not close my account when I asked!


Complaint Info

Disputed casino

River Belle Casino




£ 500

Posted on July 17, 2014

I put a request in to close my account with this casino last night as I am spending too much. I sent in an email request to close the account, I have done with many others and it was close straight away. Not one person had replied to my email and I have now ended up spending more than £500 today (when they should have had it closed!), I don't believe this is fair practice and want a refund! They have no problem sending me promotions everyday of the trying to get me to deposit and when I eventually do and then realise that I have spent enough and want to close it, they don't do as I ask! If I had an issue regarding depositing money they would be quick enough getting back!,, not good enough!

Posted on July 4, 2014

Any update considering your complaint?

Posted on July 4, 2014

Never ever got back to my emails, found a chat link on the PC website which I used close account, then they offered me 60'credits to play and I ended up spending another 150! They should have closed it when I sent the email the first time around!

River Belle Casino Complaints

  • 1 of 11 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 2,438 USD avg amount

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