One month delayed payment due to problems with processors

I won 1603,50€ at Vegas to Macau Casino. This was on 17/05. When I didn't get my winnings, I asked with live chat some days later, they told me they didn't know and I should come back later when the manager is in the office.

I came back on 26/05 and live chat told me they had send me an email that I should send a selfie with my ID. I sent that the very same day. When I still didn't receive my winnings, I checked back some days later and was told that although my documents had been approved now, the payment would still need some days as they had some issues with their payment processor.

So I asked them to send me a bank wire instead, and they told me they would write me an email. I never received such email, and never heard back again from Vegas to Macau.

So my winnings are in the nowhere. In the casino they appear, but I have lost hope that I will ever receive them. I really cannot believe they have payment processor problems for four weeks, and if they wanted to pay, they would already have sent a bank wire.