Bonus and Winnings Removed Due to Bonus Expiration?

(please read what they did first before deleting my post), as im not braking "askgamblers" rules) I know its a little long I dont understand why did I waste hours on this and possibly 4 more days for withdrawal while OMNI representatives deceive, lie and stone-wall people after cheating them in to making deposits under wrong pretenses? I have been playing at OMNI for a good amount of months now. One day they offer me a promotion and after making a deposit, i didnt get my bonus. I contacted the support team and was told that my account was blocked from getting future bonuses, and that it will be reviewed. Some short time later ( i can provide dates if necessary) i get an email with a VIP offer Just For Me: Hi Yarina It pays to play. Congratulations! You have been specially selected to receive this AMAZING Offer at Omni Casino. Just make a deposit, enter the promo code and claim your bonus NOW! Spin it and Win it! Your Omni Casino username is: OMR1..........22 100% Up To $300 Bonus Minimum Deposit $/€/£50 | Use Promo Code: VIP100 So. Just to make sure that the issue is resolved i contact the support team member who assured me that im non eligible for this particular offer but rather a better one for today ( %200 on my next deposit....) i took it as the Casino have had reviewed my account and made the right decision to continue to have me as their client. But no! as soon as I made a deposit, and didnt get my bonus, the same support member told me that i was blocked from getting bonuses still. here is a record of our second part of the conversation i had saved just in case (im missing the first conversation as i was ignored for very long time and thought the connection dropped): Player176047: hello, i got an email with the code VIP100. can you please tell me if i still qualify for the offer, as well as for today's regular offer on my deposit? thanks Amieca: the two bonuses cannot be combined and the VIP100 offer is for FLY users which you have already redeemed Amieca: you can deposit and take advantage of today's offer Player176047: ok ill try, but i did get an email for the omni casino... i can forward it to you if it makes a difference Amieca: you can only use one bonus at a time Amieca: they cannot be combined Player176047: So i ican still get the todays 200BACK? Player176047: made a deposit with a 200BACK code, didnt get the bonus Amieca: let me check one moment Player176047: thanks Amieca: I am sorry but your account has been blocked from receiving bonus until further notice Player176047: ok, I did ask you if i qualify for the offer! you told me i did for today's offer. after i made a deposit you telling me othewise. What is this? The reason i asked you is because i was told that my account will be reviewed last time i contacted the support. then I got an email: Player176047: Hi Yarina It pays to play. Congratulations! You have been specially selected to receive this AMAZING Offer at Omni Casino. Just make a deposit, enter the promo code and claim your bonus NOW! Spin it and Win it! Your Omni Casino username is: OMR10508822 Player176047: basically offering me another bonus, hence im eligible. after being concerned I came to ask you... and you offered me the todays promotion. Amieca: the block is still on the account Player176047: not my fault that after asking you earlier i was assured all is good Player176047: So i expect to live up to your offer Player176047: i specifically asked you if i still qualify numerous times to which you had assured me that i did Amieca: I cannot remove the block on the account as this was done my management, if you wish to pursue this further please send an email to [email protected] and it will be forwarded to the management team for further review Player176047: i dont think its fair to me Player176047: i came and asked the support. you told me to use todays promotion Amieca: if you wish to query this issue further please send an email to our support team, as you were aware of the block on the account unfortunately at this time I am not able to issue the bonus Player176047: why was it when i asked you if i qualify, you didnt tell me that my account was still blocked from getting bonuses untill i had made a deposit? Amieca: I was in the process of checking your account when you stated that you had already made the bonus, you were aware of the bonus block and you did not receive any form of confirmation that the block was lifted. The promo emails are sent out in mass so even if you are blocked once your email address is in the subscription list you will automatically receive them Amieca: For future reference until you receive confirmation that the block is lifted your account will be eligible for any bonuses Player176047: i did... i received an email and you told me that i can use todays promotion. I spent more than an hour being ignored by you, so i took it as reality to take your initial word that im good for todays promotion at least... Amieca: even I wanted to issue the bonus I am not able to do so as that decision has to come from management Amieca: unfortunately I am not able to assist you further with this what kind of a customer service is that?

On January 31 I made a deposit $400 and did receive a bonus. I won $2146 after making all the bets that are needed in the terms and conditions for the bonus. My bet is always lower than the maximum bet. I sent all my documents to omni security and they do not answer. I go to live chat and they say documents have been received and waiting for approval that security will get back to me in 24-48 hours. This never happens. I do this many times during the next month and always the same. Then on February 27 they say they never receive documents! This is false because they email me the following on February 16: Hello Carlos, Thank you for sending your ID , copy of your Neteller Account and and also your proof of address. I have sent these to the document team to be reviewed and you will receive an update within 24 hours. Thank you for your patience in this matter. Best Regards, Nikki Customer Service Later on March 1 they send the same email saying they have receive documents and to wait 24-48 hours. They have my documents and are ignoring me clearly. Funnily they did send me another email this morning saying they are processing my transaction but require my ID and front and back of my credit card. I think they have a quite dark humor! I never use a credit card here. Soon after this they sent me $500 instead of the $2149 I had cashed. It has now been nearly 8 weeks and I have lost my patience so wanted to post to show how they treat gamblers at omni. Making a deposit is different. Very easy! Thank you for your attention Carlos Lima