Ag Awards

Omni Casino - Bonus and Winnings Removed Due to Bonus Expiration?

Complaint Info
Disputed casino Omni Casino
Reason Bonus removal
Amount $ 400
Vernetti South Africa Message
Posted on December 25, 2014

Omni is an unscrupulous casino. They issued a $160 bonus on a $100 deposit. As always, their wagering requirements were hectic, far more than any other casino where I've played. Also, they set the player up for failure by limiting the amount the player can bet to $6 per bet until the wagering requirements are satisfied. Since receiving my bonus, I built my account balance up to just over $500 over a week or so. The next time I logged in, $400 was missing from my balance. Upon enquiring, they told me that my bonus had expired (I was totally unaware that bonuses expired), and so they took the bonus plus all my winnings since the bonus was issued. Nevermind the fact that some of my own money was used to acquire those winnings, they simply took all winnings from that period. As consolation, they offered me a new bonus with the same conditions which I refused. Why would I give the casino licence to do the same thing to me all over again? Stay far away from this casino!

Posted on December 24, 2014

Hi Carine,

I hope you're well and enjoying the festive period.

We have reached out to you and solved this issue via email. To clarify not only have we put the bonus amount back but also added all the winnings that were cut from your balance account in the form of cash so you can withdraw it all with no restrictions.

At Omni Casino we strive to provide a superior experience when it comes to gaming entertainment. Please accept our deepest apologies for this situation and know that we have taken additional steps to ensure it doesn’t happen again.

We hope you find this resolution satisfactory and please don’t hesitate to reach out if you need anything.

Happy Holidays,

Adam and the FocalClick Team

Vernetti South Africa Message
Posted on December 24, 2014

Many thanks to and Omni for resolving this matter satisfactorily. I appreciate the efforts on both parts.

Wishing you all a wonderful festive season.


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