Casino doesn't want to process my withdrawal
About 10 days ago I registered on Noxwin Casino's website. I deposited with Skrill and won. I didn't use any bonus. I sent all of my documents immediately. They reversed my withdrawal more than 5 times. I asked for explanation but the support team always asked me to wait few days, because the security team is slow, but I don't have to worry, I will get my money, they will process my withdrawal soon.
[11:18:06] Ayden: Skrill will verify this, trust me
[11:18:27] Ayden: IT won't take much longer
[11:20:08] Visitor: I hope you will not reverse my winning
[11:20:26] Ayden: No, that's not the case at all
[11:20:35] Ayden: Wer're just waiting for verification
[11:20:43] Ayden: Then it should be all good :)
After 8 days they reduced my balance with my winning. I asked them why, the answer was the following:
Gyulyuzar:
we have deducted your winnings as you deposited from a third party source, you must withdraw your actual balance and after that we will remove your registered skrill and the deny deposit role
I don't know what does the 'third party source' means, but I read their terms and conditions and no information about that.
I talked with my lawyer, and he said if they accept my deposit, they are not allowed to take away my winning. I can't imagine the situation when I deposit and I lose and they refund the money because I used 'third party source'.
(I saved all conversations, and their terms and conditions page.)
Please help to me in that. Thank you.
[11:18:06] Ayden: Skrill will verify this, trust me
[11:18:27] Ayden: IT won't take much longer
[11:20:08] Visitor: I hope you will not reverse my winning
[11:20:26] Ayden: No, that's not the case at all
[11:20:35] Ayden: Wer're just waiting for verification
[11:20:43] Ayden: Then it should be all good :)
After 8 days they reduced my balance with my winning. I asked them why, the answer was the following:
Gyulyuzar:
we have deducted your winnings as you deposited from a third party source, you must withdraw your actual balance and after that we will remove your registered skrill and the deny deposit role
I don't know what does the 'third party source' means, but I read their terms and conditions and no information about that.
I talked with my lawyer, and he said if they accept my deposit, they are not allowed to take away my winning. I can't imagine the situation when I deposit and I lose and they refund the money because I used 'third party source'.
(I saved all conversations, and their terms and conditions page.)
Please help to me in that. Thank you.
Noxwin Casino Complaint Stats
Resolved
23 / 40
Avg. Amount
$1,052
Avg. Complaint Duration
6 days
Avg. Response Time
3 days
Noxwin Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 14 out of 29 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.