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Casino doesn't want to process my withdrawal


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By bsusy
11 years ago
Message on forum
About 10 days ago I registered on Noxwin Casino's website. I deposited with Skrill and won. I didn't use any bonus. I sent all of my documents immediately. They reversed my withdrawal more than 5 times. I asked for explanation but the support team always asked me to wait few days, because the security team is slow, but I don't have to worry, I will get my money, they will process my withdrawal soon.

[11:18:06] Ayden: Skrill will verify this, trust me
[11:18:27] Ayden: IT won't take much longer
[11:20:08] Visitor: I hope you will not reverse my winning
[11:20:26] Ayden: No, that's not the case at all
[11:20:35] Ayden: Wer're just waiting for verification
[11:20:43] Ayden: Then it should be all good :)

After 8 days they reduced my balance with my winning. I asked them why, the answer was the following:

Gyulyuzar:
we have deducted your winnings as you deposited from a third party source, you must withdraw your actual balance and after that we will remove your registered skrill and the deny deposit role

I don't know what does the 'third party source' means, but I read their terms and conditions and no information about that.

I talked with my lawyer, and he said if they accept my deposit, they are not allowed to take away my winning. I can't imagine the situation when I deposit and I lose and they refund the money because I used 'third party source'.

(I saved all conversations, and their terms and conditions page.)

Please help to me in that. Thank you.
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Disputed Casino Noxwin Casino

Discussion

User name
The AskGamblers Complaint Team has been provided with the relevant evidence which showed that player deposited the money from the third party source.
Based on the stated fact we came to the conclusion that casino acted upon its own Terms and Conditions

http:/­/no­xwi­n.c­om/­Ter­msC­ond­itions #11.1
The following activities are not allowed and constitute a material breach of the Terms:
· Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;

In case of a disagreement with our decision we recommend player to seek further assistance on this matter from the relevant licensing authority responsible for this particular casino brand.

The case is resolved and offcialy closed.
User name loyalty-level-2
Unfortunately, no.. I contacted LGA, they are investigating the case.
User name
Dear @bsusy,
Any update considering your complaint? Thank you.

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165