About 10 days ago I registered on Noxwin Casino's website. I deposited with Skrill and won. I didn't use any bonus. I sent all of my documents immediately. They reversed my withdrawal more than 5 times. I asked for explanation but the support team always asked me to wait few days, because the security team is slow, but I don't have to worry, I will get my money, they will process my withdrawal soon.
[11:18:06] Ayden: Skrill will verify this, trust me
[11:18:27] Ayden: IT won't take much longer
[11:20:08] Visitor: I hope you will not reverse my winning
[11:20:26] Ayden: No, that's not the case at all
[11:20:35] Ayden: Wer're just waiting for verification
[11:20:43] Ayden: Then it should be all good :)
After 8 days they reduced my balance with my winning. I asked them why, the answer was the following:
we have deducted your winnings as you deposited from a third party source, you must withdraw your actual balance and after that we will remove your registered skrill and the deny deposit role
I don't know what does the 'third party source' means, but I read their terms and conditions and no information about that.
I talked with my lawyer, and he said if they accept my deposit, they are not allowed to take away my winning. I can't imagine the situation when I deposit and I lose and they refund the money because I used 'third party source'.
(I saved all conversations, and their terms and conditions page.)
Please help to me in that. Thank you.