I won the amount of 1608 on 1 November 2018. I was asked to send verification documents which I did on the 2 November 2018, all of which were accepted and then I was asked for additional documents such as proof of registered mobile number, holding ID and also a bank statement showing my deposit into their casino.
I provided all this information on 7 November 2018, although my mobile is pay as you go so it is hard for me to show proof it is my registered number, however I provided an online screenshot of my account showing my name and number.
I have been on chat and written 3 emails since questioning where my money is and I just keep being told 'my account is under review and there is no time frame'. I have provided every document, even ridiculous ones they have asked for and they can't even give me an answer. They have deactivated my account also with no explanation.
I keep emailing asking whats going on and an automated message gets sent back saying the responsible department will review it and get back to me. Although i have heard nothing back in over 5 days now.
I want my winnings, its been almost 2 weeks now and it is disgusting customer service. I can see a lot of complaints n here regarding this casino!!