Casino estrela, although sometimes i feel there a solid casino, but also trying to take me into circles to keep playing to make me lost funds.
I have 50k pending withdrawals. I depsosited 12k of them which are my money.8k out of 50k has been approved.
I requested them to close my account untill all my withdrawals were proccessed since they have only 1k per day 5k per week max withdrawals.
I got a confirmation by email that i can do that and if i close my account finance dep. Will be able to proccess all withdrawals normaly.(attached is the email from maria)
A week later i decided to go to chat and request to close account untill all withdrawals were proccessed.
He said he will ask finance dep. He came back to me and said said yes it okay to do that( chat transcript attached)
Then suddnly after a minute he said finance dep is only "advicing you" not to close account incase there will be delayment and forget to proccess withdrawals.
I guaranteed him that i will come in to remind chat that i have a withdrawal today.
Then "again" !! He said finance dep. Said they will freeze all withdrawals if account is freezed. (All chat transcript attached)
How is that professional?
How is that honest?
Obviously there putting me into circles to keep playing and lose all. I will not continue playing untill all my money is in my account.
Obviously thats playing me.
Askgamblers please help me to know the truth as i am 100% feeling that all this is manipulating.
Ps: they dont have anything in there terms&condi. Saying that i cant proccess witbdrawals while in a cooloff period.
Attached all proofs.