Ag Awards

Cleo's Vip Room - Non payment for cash out

Complaint Info
Disputed casino Cleos Vip Room
Reason Delayed payment
Amount $ 2000
Posted on July 16, 2014

I have been playing at cleos vip room for about 6 months now. I recently requested a cash out of 2000 dollars on 8/26/2013. They confirmed via email that they received all the proper documentation. It has been a month now and still no ck. I have been in contact with live support many times. Every conversation has resulted in "please be patient we are having problems with our payment processor". "nest week" or "soon" you will get your payment. I am getting very leary about what will happen, if anything, next. Anyone else have this problem recently? I dont know what i should do next. Customer support is friendly and all but I think they are just brushing me off until the next time. Help!

Posted on October 1, 2013

Good News. I have received the tracking number for my cash out and the ck is on its way!..Cleos did email me and say they received the complaint after they sent eh ck. They have apologized many times for the inconvenience. I will continue to play at their casino as it is very fun, the graphics are great and as a rule the payouts are timely. Customer service also is very good.

Posted on October 1, 2013

Hi askgamblers,

The cash-in request has already been processed successfully and the issue resolved with the customer.


Cleos VIP Room

Posted on October 6, 2013

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Cleos Vip Room where it is clearly displayed that player has been paid in full. 

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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