Grand Parker Casino - Non Payment for 4 months

rayman21 United Kingdom
posted on November 11, 2014.

After a win I was paid several times but I have an outstanding balance with Grand Parker casino of $1259

On the 27th June after making a withdrawal of $1000 i received an email stating:

"Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days"

After several emails and chats with their support I have still not been payed They tell me the account is still under review.

Its now 93 working days and I want to end this farce.



posted on November 13, 2014.

Hello Rayman21,
Please note: finance department was contacted regarding this issue and it has been sorted out eventually. Installments were approved to your account.
Please accept our apologies for the delay.
You’re welcome to request withdrawal, it will be approved ASAP.
Thank you for your time and best regards,
Grand Parker Casino

rayman21 United Kingdom
posted on November 15, 2014.

made a withdrawal, still awaiting payment

posted on November 17, 2014.

Hello Rayman21
Please note: your last withdrawal request was approved on 11/16 and your current request will be approved on regular basis.
Best regards,
Grand Parker Casino

posted on November 21, 2014.

Dear @rayman21,
Can you confirm that this complaint is resolved? Thank you.

posted on November 25, 2014.

Dear @rayman21,
It's a common practice to inform us is your complaint resolved or not, thank you in advance.