Ag Awards

Grand Parker Casino - Non Payment for 4 months

Complaint Info
Disputed casino Grand Parker Casino
Reason Delayed payment
Amount $ 1259
rayman21 United Kingdom Message
Posted on November 26, 2014

After a win I was paid several times but I have an outstanding balance with Grand Parker casino of $1259

On the 27th June after making a withdrawal of $1000 i received an email stating:

"Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days"

After several emails and chats with their support I have still not been payed They tell me the account is still under review.

Its now 93 working days and I want to end this farce.



Posted on November 13, 2014

Hello Rayman21,
Please note: finance department was contacted regarding this issue and it has been sorted out eventually. Installments were approved to your account.
Please accept our apologies for the delay.
You’re welcome to request withdrawal, it will be approved ASAP.
Thank you for your time and best regards,
Grand Parker Casino

rayman21 United Kingdom
Posted on November 15, 2014

made a withdrawal, still awaiting payment

Posted on November 17, 2014

Hello Rayman21
Please note: your last withdrawal request was approved on 11/16 and your current request will be approved on regular basis.
Best regards,
Grand Parker Casino

Posted on November 21, 2014

Dear @rayman21,
Can you confirm that this complaint is resolved? Thank you.

Posted on November 25, 2014

Dear @rayman21,
It's a common practice to inform us is your complaint resolved or not, thank you in advance.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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