The Devil's Delight slots has a so-called "Soul-o-Meter", where players can collect souls over a long time during play. When the meter reaches 15 souls, the "Soul Reaper Bonus Game" is triggered.
The NetEnt rules state that "Souls are saved for 48 hours from last spin."
However, this was not the case once when I played at Casino Sieger. The souls disappeared before 48 hours.
As I am a high roller it is not about pennies but probably a loss in the 1000€-area for me.
I have tried to resolve it both with Casino Sieger support, and with NetEnt, and none of them were able or willing to help, seemingly not even noticing that a software malfunction is a really serious issue.
Sieger Support wrote:
"We have checked, but Netent confirmed us that all settings from game are being restored,
and that there should be no losses of previous winnings in the session,
I can not check this for you,"
"Thank you for contacting NetEnt.
We kindly ask you to contact your online casino's customer support team with your question. The casino will have the best possibility and tools to help you with any game related questions that you might have."
Time of happenings:
On Monday, September 22 I made a deposit at 17:22 h and played Devil's Delight. During this play session, I won 11 or 12 souls, which were stored correctly in the Soul-o-meter. I played till about 22:00 h.
The following Tuesday 23 I didn't have time to play. On Wednesday 24 after coming home at around 17:30 h I wanted to continue to playing but all souls had disappeared.