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MyChance Casino - False Advertising and Wrong Amount Bonus given

RESOLVED
Complaint Info
Disputed casino MyChance Casino
Reason Bonus not given
Amount $ 150
Posted on August 12, 2019

They sent me an email offer of 50% up to 150. I made a deposit of 300 in order to receive a full amount of 150. I was credited 75 bonus.

I complained and they said the max deposit is 150 so they only give 75 as a bonus.

Both chat reps would not budge, as well as customer support via email.

This was the response I received,


Thank you very much for your email.

Firstly, we would like to apologise if you felt that you were not properly taken care of by our representative.

After checking your account and the bonus you are referring to, it is indeed a bonus of 50% on deposits of the maximum amount of $150, which would result in you receiving as bonus money the amount of $75, which is what has been credited to you. The terms can sometimes be misleading but this is the offer we currently have at the moment, we do not have an offer on deposits of $300 for the time being.

Please accept our apologise for the inconvenience caused.


Askgamblers please have a look at the picture, perhaps the casino can clear up this misleading offer here.

Thank you

AskGamblers
Posted on September 23, 2019

This complaint has been reopened as per MyChance Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on September 23, 2019

Hi Drunk85Fun!

It is my understand that this issue was resolved by our 2nd level support now!
Please let us know if this is not the case however it was also communicated to me that you would be
adding your further feedback to this issue soon as you had a chance!

Kind Regards,
Matias

AskGamblers
Posted on September 23, 2019

Dear @drunk85fun,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on September 25, 2019

Hi,

One of your VIP support managers did email me about my complaint and apologized for the misleading offer. He also credited the bonus.
I appreciate the excellent customer support on behalf of this manager.

Askgamblers, please close this complaint.

Thank you

AskGamblers
Posted on September 25, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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