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Mr Smith Casino - Will not let me to withdraw

RESOLVED
phirenuk3r United Kingdom
posted on May 25, 2015.

I am trying to withdraw, the site wont allow me to select any option but bank transfer, and each time it gets declined, support says I must withdraw using the same method I deposited, however the withdraw function does not give me any such option, sent videos and screen shots and they refuse todo anything about, seems like a nice way to stop users from withdrawing.

posted on May 19, 2015.

Dear,

I would like to have your username or email address so I can find out what is going on with this. I cannot do anything without it.
SO if you will give me these we will investigate the problem.

Thanks in advance.

AskGamblers
posted on May 19, 2015.

We send to the casino necessary details.

posted on May 21, 2015.

As far as I can see in the account there was a delay in approving the account for ID checks. At the moment I don't see any money left in the account.
There was a withdrawal and it has been approved. The account was released for payment on the 15th.
So all should be solved at the moment.

AskGamblers
posted on May 25, 2015.

Dear @phirenuk3r,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment.

AskGamblers
posted on May 29, 2015.

Dear @phirenuk3r,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Mr Smith Casino complaints

  • 6 of 16 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 3,395 USD avg amount

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