Mr Smith Casino - Will not let me to withdraw

phirenuk3r United Kingdom
posted on May 14, 2015.

I am trying to withdraw, the site wont allow me to select any option but bank transfer, and each time it gets declined, support says I must withdraw using the same method I deposited, however the withdraw function does not give me any such option, sent videos and screen shots and they refuse todo anything about, seems like a nice way to stop users from withdrawing.

posted on May 19, 2015.


I would like to have your username or email address so I can find out what is going on with this. I cannot do anything without it.
SO if you will give me these we will investigate the problem.

Thanks in advance.

posted on May 19, 2015.

We send to the casino necessary details.

posted on May 21, 2015.

As far as I can see in the account there was a delay in approving the account for ID checks. At the moment I don't see any money left in the account.
There was a withdrawal and it has been approved. The account was released for payment on the 15th.
So all should be solved at the moment.

posted on May 25, 2015.

Did you received your winnings, can we close this complaint? Thank you.

posted on May 29, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.