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Mr Ringo Casino - Simply refuse to pay for 2 months

REJECTED
Complaint Info
Disputed casino Mr Ringo Casino
Reason Delayed payment
Amount € 2500
Posted on June 23, 2017

I have a very big problem with mr ringo!
I had paid 500 euros and raised me to 2500 euro
Payout is not run for 2 months on my money
The suport does not answer and totally ignores me
The livechat has also been switched off for days
Mails will not answer
Mr ringo seems my money conscious not want to pay off
I ask mr ringo hereby again on my money finally pay off it annoying hugely
Please pay my 2500 euro finally
I do not understand the problem why you do not pay your customers is not fair
Please help me ask gambler

Posted on June 26, 2017

Dear @AskGamblers,

My colleague has already written a mail regarding this specific case. Please check your inbox.

Kind regards.

AskGamblers
Posted on June 26, 2017

Dear @Gottsched6886,

Please keep in mind that AskGamblers Complaints Team maintains zero tolerance towards verbal aggression or any other kind of behavior which could be considered as offensive. Please refrain from using abusive epithets from now on, otherwise it may result in your current complaint being rejected. Thank you for your cooperation.


Dear Mr Ringo Casino,

Unfortunately AskGamblers Complaints Team did not receive any email sent by you, referring to this complaint. Please resend email in question directly to suppor­[email protected]­skg­amb­ler­s.com.

AskGamblers
Posted on June 27, 2017

Dear @Gottsched6886, 

Would you please provide to AskGamblers Complaints Team your casino username, and email registered at Mr Ringo Casino? You could send requested information directly to suppor­[email protected]­skg­amb­ler­s.com, and also confirm that the requested information has been sent, by posting the public message. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
Posted on July 1, 2017

Unfortunately, the player failed to provide the requested information and evidence which the AskGamblers Complaints Team needed in order to conduct a serious and fair investigation on the issue.

As per the AGCCS /AskGamblers Casino Complaints Service/ terms which the player accepted upon registering and using our complaints system, the player is obligated  to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. AskGamblers Complaints Team maintains zero tolerance towards player who are not interested in providing the necessary level of cooperation and therefore we took the decision to reject complaint.

AskGamblers
Posted on August 26, 2020

Unfortunately you failed to provide the requested information and evidence which the AskGamblers Complaints Team needed in order to conduct a serious and fair investigation on your issue with the aforementioned casino. Please keep in mind that as per the AGCCS /AskGamblers Casino Complaints Service/ terms which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. AskGamblers Complaints Team maintains zero tolerance towards player who are not interested in providing the necessary level of cooperation and therefore we took the decision to reject your complaint and advise you to forward it in front of the relevant regulatory body instead.

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