Complaint #424
Mr.Bet Casino
Terrible situation
1 year ago
Hi guys,
I have found myself in a bind with the MR.Bet platform. By the looks of the reviews I have read over the past couple of days I can see I am not the first to encounter this.
I had been playing for a week or two and enjoying how the game played etc. During that time I had made multiple deposits, all using the same method for payment. This method is purchasing vouchers from paysafe merchants, then entering the voucher codes on the Mr bet site. This was very straightforward and pretty much the standard way I go about playing online games. You do not need to hold a paysafe account, you just enter the 16 digit code and your sorted. I have attached photos showing the process involved on the Mr bet site to give more info. Everything was good until I chose to withdraw $5000 from my current balance of approx $100,000. I was prompted to complete the verification process, which i did.
To cut a long story short, this process then took over a week of me following up politely and asking what is going on. Mr bet finally inform me that i must provide my paysafe account with the deposits i had made showing.
I was a little confused due to the fact I hadnt used a paysafe account, but thankfully I had a few of my old paysafe vouchers laying around so I took some photos and submitted them. Again I heard nothing so I followed up to see whats going on. After multiple attempts I finally got an email from mr bet saying they require the account details etc etc. They also state that they do not know how i managed to deposit money the way i have told them I did. This is ridiculous so in response I sent them step by step photos of the process on their site. I then get a response saying they cannot accept my email and it needs to go through their website. This is another tactic as their verification process doesnt let you add any type of comment or explanation. I have attached photos for reference. I am now at the point where I have close to $150,000 in my mr bet account and have not been able to withdraw one cent. I really need help. I have created a paysafe account now and attached my account details just in case you require them.
I have found myself in a bind with the MR.Bet platform. By the looks of the reviews I have read over the past couple of days I can see I am not the first to encounter this.
I had been playing for a week or two and enjoying how the game played etc. During that time I had made multiple deposits, all using the same method for payment. This method is purchasing vouchers from paysafe merchants, then entering the voucher codes on the Mr bet site. This was very straightforward and pretty much the standard way I go about playing online games. You do not need to hold a paysafe account, you just enter the 16 digit code and your sorted. I have attached photos showing the process involved on the Mr bet site to give more info. Everything was good until I chose to withdraw $5000 from my current balance of approx $100,000. I was prompted to complete the verification process, which i did.
To cut a long story short, this process then took over a week of me following up politely and asking what is going on. Mr bet finally inform me that i must provide my paysafe account with the deposits i had made showing.
I was a little confused due to the fact I hadnt used a paysafe account, but thankfully I had a few of my old paysafe vouchers laying around so I took some photos and submitted them. Again I heard nothing so I followed up to see whats going on. After multiple attempts I finally got an email from mr bet saying they require the account details etc etc. They also state that they do not know how i managed to deposit money the way i have told them I did. This is ridiculous so in response I sent them step by step photos of the process on their site. I then get a response saying they cannot accept my email and it needs to go through their website. This is another tactic as their verification process doesnt let you add any type of comment or explanation. I have attached photos for reference. I am now at the point where I have close to $150,000 in my mr bet account and have not been able to withdraw one cent. I really need help. I have created a paysafe account now and attached my account details just in case you require them.
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