Mr.Bet Casino - Terrible situation

Update.
Yesterday after more headaches trying to deal with this debacle I was finally emailed with confirmation of account verification. I was over the moon until today when i messaged support to kindly ask when my withdrawals will come through. I was met with a response that my account is not verified. Yet again I am being stalled and treated poorly. I cannot believe how this is being handled.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We have reviewed the user's complaint and the current status of their document verification.

Following our recent communication with the user, they have uploaded additional documents, which are now under review. All other requested documents have been accepted, except for proof of deposit. The user submitted only a screenshot showing account details but has yet to provide proper documentation of the deposit itself.

In their complaint, the user claims to have deposited via a voucher. However, for this location, we do not allow Paysafecard voucher deposits without logging into the Paysafecard account. All transactions made, even via vouchers, must be visible on the user’s Paysafecard statement.

We have informed the user that the requested documents are in accordance with our Terms & Conditions, to which they agreed during registration:

3.2.4. We reserve the right to implement additional procedures and means to verify Your identity when processing deposits into Your Member Account.

Below is a non-exhaustive list of the documents that may be requested:

Valid ID (Driver License, Passport, or National Identity Card)
Utility Bill (showing full name, address, and date)
Debit/Credit Cards (photos of front and back)
Bank Statement (screenshot showing the relevant page from internet banking)
E-Wallet (screenshots from Skrill, Neteller, or similar, including User ID/registered email and name, with transaction screenshots upon request)
3.3.3. The payment manager may conduct additional verification for cumulative withdrawals exceeding 2,000 EUR (or the equivalent in other currencies) and reserves the right to conduct checks for lower payouts. Documents for verification, including those listed in Section 3.2.4 and any others deemed necessary, must be provided in good quality within 14 days of request.

Should the user fail to provide satisfactory documents, we reserve the right to restrict their account as per our policy.

Hi Ask Gamblers.

The response shown & received from Mr Bet is inaccurate sorry.
They are 1000% wrong in relation to their statement saying you cannot deposit funds by selecting paysafe as the payment method and then being able to select either your paysafe account, or simply entering a paysafe voucher code. I have dozens of photo and video evidence showing this exact method. I have not only sent Mr.Bet this evidence which they continue to overlook, but I have also provided them with copies of the paysafe vouchers I have purchased and then used to deposit on to their website. Again they chose to ignore this evidence. It’s actually becoming ridiculous.
Its impossible for MrBet to say I cannot use vouchers without a paysafe account when I had made many deposits long before it involved me signing up to a paysafe account. I have gone into MeBet this evening and checked for the 100th time if my claim is correct and I could still use the deposit method they say is not possible. Photos attached for reference. They are snaps of each stage of depositing money without a paysafe account. You can see it clearly gives you the option to use the voucher or an actual account. I cannot believe we are now at almost two weeks and the stalling continues.

Dear Profile1,

We have forwarded the case details and screenshots to our responsible department once again. It appears that the department may have reservations regarding the documents provided by the user, as these documents lack information about the deposit made on our site.

Verification is a crucial process, and we must ensure that all requirements are met to proceed. We are currently awaiting a response from the specialized department and will provide a detailed update once we receive their feedback.

Thank you for your patience and understanding.

The way I have been treated, from the first day of requesting my own money up until today, almost three weeks later, is the worst service I have ever encountered.
As a company owner myself, it actually sickens me, how tactical and unprofessional corporations can be. These people request proof, I present it, they approve it, but then as soon as you contact them again about any type of withdrawal they say they are waiting on verification.
I know that they would keep this tactic up continuously, holding onto hope that I may buckle and just give up. I assure you I will not. You never talk to the same person more than once, you always get the same bot like responses. They never ever ever ever acknowledge any evidence I send them, its very well rehearsed.
I will give MrBet one last chance to pay what i am legally entitled. If they choose to stall me with nonsense one liners as usual, then I will move to the next stage. What that stage is you ask? All I will say is it involves somebody very close to me, and a seven digit social following.

Dear Profile1,

We are truly sorry to hear that you’ve had a negative experience, but we want to assure you that no one is deliberately withholding your funds. If you have concerns, you can utilize the gambling limits available on our platform. We strictly follow our guidelines, especially when it comes to verification matters. As mentioned earlier, the information you provided is under review by the responsible department. We expect to receive an update on your case today, and we sincerely hope the response will be helpful.

Thank you for your patience and understanding.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We have received updated information regarding the vouchers at this location. The user's documents have been accepted, their account has been verified, and the withdrawal has been processed. Thank you for your patience.

Dear @Profile1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi

Resolved would not be the word I would choose to use. The plot thickens.
At the time of attempting to withdraw money, I had a zero 'bonus' balance, so in other words all of the money in my account showed as available. I can elaborate if need be, but I am sure you understand already.
Now here is a coincidence for you. I received an email from Mr Bet to congratulate my verification being successful. Although I had received similar emails from them in the past, this email was more real, even personable. I jumped onto the Mr Bet website to check the status of my account which also confirmed verification was successful. Thank goodness I thought. I head directly to the withdraw section and select to withdraw several thousand dollars, but you guessed it, transaction failed due to not enough funds.
I knew this was untrue so delved into what the heck has occurred, when I noticed my actual cash balance had diminished down to a zero balance and my bonus balance now being replenished. And to top it off, in order to gain access to that bonus money I would be required to spend more than $150,000! I cannot explain how annoyed I am that this type of thing can occur.
So now, I will give Mr Bet 24 hours to make good. Watch this space.

Dear Profile1,

We would like to inform you that during the withdrawal process, you actively used your available balance for gameplay, which resulted in a decrease. Unfortunately, the funds you used during gameplay are not eligible for refund.

At the time, you also had an uncleared bonus balance. To withdraw this bonus balance, you must first meet the wagering requirements. You also have the option to withdraw your available real balance, but this will result in the bonus balance being forfeited.

Before making this decision, you are always asked to confirm whether you are sure about forfeiting the bonus balance. As of now, your real balance is NZD 17,558.28, which is available for withdrawal.

If you have any questions or need further clarification, feel free to reach out.

Dear @Profile1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

No not resolved but I have things in motion and thank Ask gamblers for the assistance. I really appreciate your help regardless of the other party contributing information which is inaccurate and basically throwing smokescreen grenades time and time again.

Dear AskGamblers,

The user verification was successful. It is not possible to compensate the amount claimed in the complaint thread, as the funds were used in gameplay. Our services were provided in accordance with our terms and conditions, and we consider this matter resolved.

Dear @Profile1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved, since casino provided full info and explanation related the amount you are entitled to - which would be NZD 17,558.28 also please clarify if you withdrew them or played them.

Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi @Askgamblers,

In one of the previous responses from Mr.Bet they clearly state that The sum $17,558.28 is available for withdrawal. This also showed as available on their site. I was over the moon with what I read on your platform, seeing Mrbet finally confirming my money was ready to withdraw. Then, the next time I login and make attempt to withdraw this money, I am prompted saying insufficient funds. Long story short is the 17,558.28 that had been in my available funds, had now been moved to bonus money and in order to withdraw this I would need to wager almost $200,000.
So yeah, not resolved at all. Mrbet verified my account but made sure i wouldnt be getting my money anytime soon. I contacted Mrbet regarding this and the same old bot like responses followed. I have been treated terribly throughout this ordeal. I have nothing more I can do to source my money, but one thing I can do is ensure others understand how it all works.
Two weeks ago I was put in touch with a person who offered to share my experience through their social media network of people, one of which has over a million followers. Its highly unlikely this would result with me receiving any of my money, but hopefully will make others understand how this can happen.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.