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Account closed without any proper reason


7 years ago
I wanted to withdraw 175Euro from my account, It took ages for them to contact me foe the documents they need to verify my information, i have sent them everything they wanted ( including a selfie of myself holding my ID). After some days with no reply from them I wanted to log in again, but I couldn't because my account was banned and closed because of me violating a term of their ToS. It said I have provided misleading or wrong information about myself, which is absolute nonsense since i have registered with the same information in hundreds of other casinos. When asking live support what exactly was wrong the did not tell me what and kept copying their Terms. This is a proper scam since my information is 100% legit and they are just trying to scam me out of my withdrawal. please help me since I feel helpless.
Disputed Casino Mr.Bet Casino
Amount €175

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hello, thanks for your reply. Mr. Bet has unlocked my account and the winnings have been paid, thank you for your help. This case can be closed!
User name

Dear @breakerrrr,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Thank you for your response. We’d like to inform you that your account is now unlocked.
Your account was restricted for failed KYC verification due to a mismatch in personal data. We have automatic verification systems in place that were originally introduced as a preventive measure against potential fraud. After performing an in-depth analysis by our risk management and technical teams, we’ve made a change in the verification logic so your account shouldn’t have been restricted by the system.
Our goal is to make our customers happy and provide excellent service. We apolog­ize­ th­at ­we ­cou­ldn’t meet y­our­ ex­pec­tations in regards to this. Our casino would love to see you among our customers again.

Mr.Bet Casino Complaint Stats

Resolved 191 / 196
Avg. Amount $3,734
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 171 out of 176 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
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Ft112,000