Megawins Casino - Unfair delay on verification process

Hello,

So i openned account on megawins.com and deposited 50 euro and won 700 euro and decided to cash out. Seen they have an upload documents section so i uploaded everything that was requested there. (Bank statement,Proof of ID and card pictures). It was friday night,saturday i went on the chat and asked how long it will take to get verified and they told me that there is nobody from security team on the weekend,so clearly i had to wait untill monday (fair enough).

By monday i played a bit more and reached to 1300 euro . And here it gets interesting i went on the chat again on monday and asked if they can verify me,the operator told me it takes up to 24 hours but also to make sure to upload a selfie holding my ID (THIS WAS NOT MENTIONED IN THEÝRE DOCUMENTS SECTION) . So tuesday morning i uploaded the selfie as well in that section ..about midday i went on the chat again since more then 24 hours passed since monday morning,this time i had 2300 euro in my account(yes quite lucky) and the operator simply told me to wait a bit more and to not worry as there is a tag on my case and that security will see first thing in the morning(WHAAAAT ? ANOTHER DAY TO WAIT..48 HOURS NOW)..hmm ok.
Wednesday i noticed that the bank statement wich i uploaded just past the 90 days so to avoid any delay i reuploaded a diferent page from my bank statement,from december. And i contacted the chat again midday as i had no answer from this security team ..this time with 2700 euro in my balance waiting to cash out. And surprise surprise the bomb gets dropped,because i reuploaded documents my case got somehow at the bottom list or something so the clock got reset to 24 hours each time i uploaded a file (but remember,with the selfie it wasn't mentioned in the documents section,so it's they're fault for delaying this). All this days i was checking my email every 2 minutes hoping the secuity team will verify me..i'm a scheptical person and i was worried they won't pay me(i still do believe that they wait for me to loose the balance).

Anyway on wednesday after talking to Christina on the chat (probably the manager) for about 30 minutes she assured me that tomorrow starting 09:00 UCT time the security team will get me veryfied as she put o priority tag on my case and that they will get back to me for sure,remember i was very pushy and Christina very kind to assure me that thursday will get sorted. So finally i had some piece of mind that this will end thursday(today). But today i recieved an email from the support( not the security team) saying that '' we put a priority tag on your account and we expect that the security team will verify your account during today'' .This basically disregarded everything that Christina said a day before,it wasn't for sure today anymore. So i went back to track Christina on the chat and again she explained to me that they follow the protocol and it will be veryfied today for sure,but i asked her for the security email to contact them myself.
They replied shortly to my email and they said to have patience and that tomorrow they will verify my account..so now i have to wait another day for them to take a look at some pictures. It is clear for me that they will say that it will be on monday ..and so on,they simply don't like the fact that i won 2700 euro with only 50 euro.

Also i'm going on holiday for 16 days on sunday and probably i won't be able to acces my account from a diferrent country (they know about that as well) . I'm hoping if you guys contact them and ask them to stick to they're word and verify those pictures today as they keep saying they do. If not i hope you pin this somewhere so people can avoid this casino,nobody disurves to go through this,we are customers after all.