Malibu Club Casino - Withdrawal Delay

Tane Marshall New Zealand
posted on February 23, 2016.

Upon taking the 35 dollar usd bonus I subsequently managed to wager through the playthrough and made a withdrawal after depositing the 25 usd for Neteller Verification.

At the same Time I also submitted the nessesary documents for Kyc Verification Drivers licence , bank statement , and Neteller Screenshot for my payment method.

I received communication via email of receipt of the documents and were told they were forwarded to finance and also a confirmation email that the cashout was processing.(18.2.16)

I've been informed by live support that the 72 hour pending period has expired and noted that withdrawals take 2 business days. We are now sitting on 2 business days and support said finance would email me tommorow to confirm that I would receive the winnings.(24.2.16)

I consider the situation to be marely delay tactics and also I noted my withdrawal is still reversable after 6 days after noting that withdrawals are only reversable for a short period of time.

Would be really great if someone could assist me please the amount in question is 175.5 Usd .
Another reason for the delay could simply be poor communication skills between departments either way would be good to get things cleared up.


Tane Marshall New Zealand
posted on February 25, 2016.

Malibu paid the winnings after I chatted a few times to live support and contacted the vip manager the issue is resolved.

posted on February 25, 2016.

Based on player's last post we consider this case as Resolved. AskGamblers Complaints Team is glad that is has been sorted out so fast.

The case is now officially closed.